Fulfillment Associate

Lazy River Products LLC; Tewksbury (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Lazy River Products LLC is seeking a dependable Fulfillment Associate to process customer orders, maintain inventory integrity, and ensure compliance with state regulations. You will work under retail managers and report to the General Manager.

The role requires 1 year of retail fulfillment experience, a high school diploma or GED, and familiarity with Dutchie. Strong attention to detail and the ability to multi-task in a fast-paced environment are essential.

Qualifications

• High school diploma or GED required; college degree preferred.
• At least 1 year of retail order fulfillment experience; inventory experience a plus.
• Experience with Dutchie is beneficial; familiarity with cannabis industry regulations a plus.

Responsibilities

• Receive and process walk-in and online orders via Dutchie.
• Package customer orders with correct quantities and products in exit bag.
• Maintain product quality by checking expiration dates, weight, and lab results for compliance.
• Notify leadership when inventory levels are low to ensure accurate menu information.
• Complete inventory counts at start and end of day; keep fulfillment area organized.

Skills

Active Listening

Service Orientation

Critical Thinking

Complex Problem Solving

Time Management

Written and Verbal Communication

Multi-tasking

Attention to Detail

Organizational Skills

Education

High school diploma or GED

College degree preferred

Tools

Dutchie

Job description

Fulfillment Associate

What We're Looking For:

We're looking for a dependable, detail-oriented team player who enjoys working in a fast-paced environment where accuracy and organization are essential. The ideal candidate takes pride in fulfilling customer orders correctly, maintaining inventory integrity, and ensuring every order meets quality and compliance standards. You can prioritize multiple tasks, adapt quickly to changing business needs, and work efficiently while maintaining a high level of attention to detail. If you're reliable, proactive, and committed to supporting an exceptional customer experience behind the scenes, we'd love to have you on our team.

Our Motto:

Give Back, Grow, Succeed

Our Mission:

At Lazy River Products, it is our mission to be recognized as the Commonwealth's premier fully integrated cannabis-based Product Development Company.
Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.
At our core we provide professional, compliant and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis industry here in Massachusetts.
We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.

You'll love working here because:

Not only would the ideal candidate get the opportunity to work in this intriguing new industry, but this is also an opportunity to become a part of something much larger – breaking the stigma of cannabis. You would also become a member of a community that is highly passionate, motivated, and hard-working, and who are proud to be part of breaking the negative stigma cannabis has on society. LRP is very involved with the community, presenting many opportunities for community outreach and volunteer program opportunities.

Job Summary -

The Fulfillment Associate is responsible for fulfilling customer orders, ensuring every order is compliant with state regulations. Fulfillment Associates work with direct supervision of retail managers on duty, and report directly to the General Manager.

Core Tasks and Responsibilities –

• Receive and process walk-in and online orders via Dutchie.
• Package customer orders while ensuring the correct quantities and product(s) are placed in exit bag.
• Maintain quality and appearance of product by double checking for expiration dates, product weight, lab results are all present and in compliance.
• Notifying Retail Leadership when inventory level are low to ensure accurate menu information.
• Maintain organization and cleanliness of Fulfillment vault.
• Request product from IA or TL to restock Fulfillment as needed.
• Complete inventory counts of all products in fulfillment at the beginning/end of day.
• Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.
• Maintain organization and appearance of facility by daily upkeep and light cleaning.
• Assist in start of day and end of day procedures.
• Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.
• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
• Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Additional duties as assigned.

Education and Experience -

• At least 1 year of retail order fulfillment is required (2-3 years preferred).
• A high school diploma or GED is required, college degree preferred.
• Inventory experience is a plus.
• Experience with Dutchie is a plus.

Physical Requirement/Work Environment –

• Retail store work environment.
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
• Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
• Ability to lift and carry up to 50 pounds.

Knowledge –

• Administrative - Knowledge of administrative tasks and inventory database.
• Computer Software - Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.
• Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.

Skills -

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people; service-oriented.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Time Management - Managing one's own time and the time of others and multitasking.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Excellent organizational, attention to detail, and analytical skills.
• Strong written and verbal communication skills.
• Ability to multi-task and adjust to shifting priorities in a fast-paced environment.
• Commitment to learning and continuous development.

Abilities -

• Fluent in the English language, both verbal and written.
• Ability to adapt with software updates and procedures.
• Ability to handle and count inventory-related items.
• The ability to recognize and problem solve.
• The ability to swiftly organize inventory and prioritize customer orders.

Additional Requirements –

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Ability to work weekends and holidays if necessary.
• Reliable transportation.

Lazy River Products, LLC requires a background check on all prospective employees as a condition of employment. Candidates should be aware of this requirement but should also know that such background check is not initiated until:

• A candidate has been extended an offer letter, and
• The candidate has signed the Background Check Authorization Form and related releases.

The background check includes a Criminal Offender Record Information (CORI) check.
Candidates with advanced degrees and professional licenses may have these credentials verified.