Dispensary Team Lead

Christian Theological Seminary; Tewksbury (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

Lazy River Products, LLC seeks a Dispensary Team Lead to manage daily dispensary operations, supervise staff, and ensure exceptional customer experiences. You will implement standard operating procedures and partner with the General Manager to uphold compliance and safety in a dynamic retail setting.

The role emphasizes leadership, training, and product education to support community-focused cannabis retail in Massachusetts.

Qualifications

• 1 year of proven retail management or supervisory experience.
• 3 years of retail customer service or CRM experience.
• High school diploma or GED is required; college degree preferred.
• Massachusetts adult-use cannabis industry experience preferred.
• Experience with Dutchie or Seed-to-Sale POS is preferred.

Responsibilities

• Be the key member of the Retail Leadership Team.
• Oversee shifts for Customer Service Representatives and Floor Staff, possibly supervising Inventory staff.
• Assist with training for CSR roles and dispensary staff.
• Educate customers on products, strains, methods, and effects with educational materials as needed.
• Lead pre-shift meetings and contribute to improving product availability and customer satisfaction.

Skills

Team Leadership

Customer Service

Regulatory Compliance

Coaching

Education

High School Diploma

College Degree Preferred

Massachusetts Cannabis Industry Experience

Tools

Dutchie POS

Job description

Dispensary Team Lead "DTL"

What We're Looking For:

We're looking for a motivated and approachable leader who thrives in a fast-paced retail environment and enjoys coaching others to succeed. The ideal candidate leads by example, communicates effectively, and can confidently balance team supervision, exceptional customer service, and regulatory compliance while keeping daily operations running smoothly. You are organized, adaptable, and passionate about developing your team, solving problems, and creating a positive workplace culture. If you're ready to inspire others, drive operational excellence, and help deliver an outstanding guest experience, we'd love to hear from you.

Our Motto:

Give Back, Grow, Succeed

Our Mission:

At Lazy River Products, it is our mission to be recognized as the Commonwealth's premier fully integrated cannabis-based Product Development Company. Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve. At our core we provide professional, compliant and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis industry here in Massachusetts. We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.

You'll love working here because:

Not only would the ideal candidate get the opportunity to work in this intriguing new industry, but this is also an opportunity to become a part of something much larger – breaking the stigma of cannabis. You would also become a member of a community that is highly passionate, motivated, and hard-working, and who are proud to be part of breaking the negative stigma cannabis has on society. LRP is very involved with the community, presenting many opportunities for community outreach and volunteer program opportunities.

Job Summary -

The Dispensary Team Lead is responsible for assisting with the day-to-day operations and supervision of the dispensary sales floor. Team Leads are excellent communicators liaising with all levels of the organization to help implement, refine, and enforce lawful standard operating procedures that promote organization, team culture and productivity. The Dispensary Team Lead reports directly to the General Manager.

Core Tasks and Responsibilities -

• A key member of LRP's Retail Leadership Team.
• Shift supervision of all CSR's, Guest Relations Reps, Fill Associates. May supervise Inventory Associates.
• Assist with training of all CSR roles (Checkout Associate, Floor Sales Associate, Guest Relations, and Fulfillment Associate).
• Assist with training dispensary employees how to accurately educate customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Lead or assist with dispensary pre-shift meetings and participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.
• Assist in cash handling procedures as required.
• Assist with opening, shift swap, and close of business procedures.
• Promptly report customer complaints or employee incidents to the AGM or GM.
• Contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Maintain knowledge of all LRP products and services.
• Maintain an in-depth industry wide knowledge of products and strains in Massachusetts.
• Maintain a continuous state of alertness to ensure the highest safety standards for customers, fellow employees, products, and the facility.
• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
• Follow established LRP policies and procedures at all times.
• Additional duties as assigned.

Education and Experience -

• At least 1 year of proven retail management or supervisory experience required.
• At least 3 years of retail customer service, customer relationship management, or equivalent experience required (such as CRM software). or equivalent retail supervisory experience).
• High school diploma, GED, or equivalent required.
• College Degree preferred.
• Adult-Use Massachusetts Retail cannabis industry experience preferred.
• Experience with Dutchie or other Seed-to-Sale POS experience is preferred.
• Multilingual abilities to assist a diverse customer base is a plus.

Physical Requirement/Work Environment

• Retail store work environment.
• Must be able to work on your feet for duration of shift.
• Must be able to work without leaving workstation excessively outside of regular break.
• Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
• Must be able to lift, carry, and balance up to 50 pounds.

Knowledge –

• Administrative - Knowledge of administrative tasks and inventory database.
• Computer Software - Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.
• Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.

Skills -

• Strong leadership skills.
• Superior customer service skills.
• Excellent organizational, attention to detail, and analytical skills.
• Strong written and verbal communication skills.
• Ability to multi-task and adjust to shifting priorities in a fast-paced environment.
• Commitment to learning and continuous development.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people; service-oriented.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Time Management - Managing one's own time and the time of others and multitasking.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Instructing - Teaching others how to do something.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Negotiation - Bringing others together and trying to reconcile differences.
• Persuasion - Persuading others to change their minds or behavior.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Abilities -

• Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Integrity - Job requires being honest and ethical.
• Ability to learn new computer software.
• Ability to handle and count cash and inventory-related items.
• Ability to educate consumers and connect with customers.
• Fluent in the English language, both verbal and written.
• Ability to adapt with software updates and procedures.
• Ability to handle and count inventory-related items.

Additional Requirements –

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Ability to work on holidays outside of Christmas Day and Thanksgiving Day.
• Reliable transportation.

Equal Employment Opportunity & Applicant Notice/Disclaimers Lazy River Products, LLC is an Equal Opportunity Employer committed to fostering an inclusive, equitable, and respectful workplace. Employment decisions are made without regard to race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related conditions (including breastfeeding), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by applicable federal, state, or local law. By Massachusetts law, all employees of Lazy River Products must be at least 21 years of age. Applicants will be asked to provide their date of birth solely to verify eligibility for employment. Applicants who require a reasonable accommodation to complete the application process or participate in the hiring process under the Americans with Disabilities Act (ADA) or applicable state or local law should contact [e-mail]. Reasonable accommodations will be provided when they do not impose an undue hardship on the Company. The information collected through the application process is used solely to determine qualifications for employment, verify identity, conduct lawful pre-employment screenings, and maintain applicant records as required by law. As a condition of employment, finalists who receive a conditional offer of employment will be required to successfully complete a pre-employment background check. No background check will be initiated until a conditional offer has been extended and the applicant has signed the required authorization and disclosure forms. Background screenings include a Criminal Offender Record Information (CORI) check and, where applicable, verification of professional licenses, certifications, and educational credentials. In accordance with Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law may be subject to criminal penalties and civil liability. Applications remain active for 30 days. Applicants who wish to be considered after that time must submit a new application.

Lazy River Products, LLC requires a background check on all prospective employees as a condition of employment. Candidates should be aware of this requirement but should also know that such background check is not initiated until:

• A candidate has been extended an offer letter, and
• The candidate has signed the Background Check Authorization Form and related releases.

The background check includes a Criminal Offender Record Information (CORI) check. Candidates with advanced degrees and professional licenses may have these credentials verified.