Fuel Center Lead: Customer Experience & Ops

The Kroger Co.; Nashville (TN); On-site; USD 55,000 - 90,000; Full time

Job summary

The Kroger Co. in Nashville is seeking a Fuel Department Manager to lead daily operations, ensure safety, and deliver outstanding customer service in a fast-paced retail setting.

You will oversee fuel deliveries, inventory and compliance, train staff on CAO and stocking, and manage cash handling and POS procedures while supporting budget and QA goals. This role emphasizes customer 1st values and safe, efficient service.

Qualifications

• Effective communication skills are required.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Participate in the inventory process
• Maintain inventory/stocking conditions; note any discrepancies in inventory
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Responsible for fuel delivery and documentation of fuel inventory
• Process fuel, merchandise, and lottery sales quickly and accurately
• Follow opening and closing procedures for Fuel center
• Maintain till according to company policy
• Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and money drops
• Comply with safety procedures and identify unsafe conditions to management
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Maintain state, local and company compliance reports and logs
• Complete incident and security reports
• Clean up spills and complete Fuel Spill Report
• Maintain knowledge of emergency plans numbers and procedures
• Notify management of customer or employee accidents
• Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Stock and inventory merchandise in kiosks
• Clean and maintain kiosk and equipment as well as fuel dispensers, vending machines, trash receptacles, customer surfaces, and parking area outside the kiosk
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Effective communication

Handling stress

Mathematical skills

Education

High School Diploma or GED

Job description

The Kroger Co. in Nashville is seeking a Fuel Department Manager to lead daily operations, ensure safety, and deliver outstanding customer service in a fast-paced retail setting.

You will oversee fuel deliveries, inventory and compliance, train staff on CAO and stocking, and manage cash handling and POS procedures while supporting budget and QA goals. This role emphasizes customer 1st values and safe, efficient service.