Fuel Assistance Client Services Specialist seasonal (Northampton) Temporary mid June-mid September

Massachusetts Nonprofit Network; Northampton (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A nonprofit organization is seeking a seasonal Fuel Assistance Client Services Specialist in Northampton. The role involves providing clerical support, client interaction, and assisting with program applications. Ideal candidates will have customer service experience and strong communication skills. The position offers a supportive work environment and is open until filled.

Benefits

Supportive work environment

Training and professional development

Sick and vacation leave

Qualifications

• At least two years of customer service and office experience in social services or a related field.
• Skills in verbal and written communication, both in person and over the phone.

Responsibilities

• Provide general and clerical support to the Fuel Assistance program.
• Conduct phone intake appointments and assist clients with applications.
• Schedule appointments and connect participants to other CAPV programs.

Skills

Interpersonal communication

Problem-solving

Organizational skills

Attention to detail

Job description

Fuel Assistance Client Services Specialist seasonal (Northampton) Temporary mid June-mid September

Community Action Pioneer Valley

Job Description

Fuel Assistance Client Services Specialist seasonal (Northampton) Temporary mid June-mid September

The Client Services Specialist provides general and clerical support to the Fuel Assistance program under the supervision of the Fuel Assistance Program Coordinator. Primary duties include telephone and walk-in reception, scheduling appointments, conducting phone intake appointments as needed, and assisting clients with completing Fuel Assistance Program applications. They also connect Fuel Assistance participants to other CAPV programs.

We encourage individuals with lived experience from communities that have been historically marginalized or denied full opportunities—such as BIPOC, LGBTQIA2S, persons with disabilities, and those affected by multigenerational poverty or inequality—to apply.

The ideal candidate will have at least two years of customer service and office experience in social services or a related field. Skills in interpersonal communication (verbal and written), both in person and over the phone, are essential. The candidate should demonstrate compassion, empathy, conflict resolution, problem-solving, prioritization, adaptability, strong organizational skills, and attention to detail.

Further details on key knowledge, experience, and competencies are available on our employment website. This position is open until filled, with initial review starting on 5/26/25. It is a seasonal position, 30 hours per week, Tuesday through Friday, from mid June to mid September. The work location is at the CAPV office, 155 Pleasant St., Northampton. Pay range: $18.20 - $19.30/hr.

Community Action Pioneer Valley offers a supportive work environment, training, professional development, sick and vacation leave. The organization is a qualifying employer for the Public Service Loan Forgiveness program.

Community Action is committed to a diverse workforce. AA/EOE/ADA