FTZ Client Import Analyst

Livingston International; Richmond (VA); On-site; USD 52,000 - 80,000; Full time

Job summary

Livingston International in Virginia is seeking a Client Import Analyst to support client service teams, ensure accuracy of client records, and manage release and entry summaries. The role emphasizes compliance and effective communication with clients and carriers to ensure service quality.

The position requires a minimum of 3 years of related experience, with high school level education as a baseline, and preferred associates degree.

Qualifications

• Excellent oral and written communication and organizational skills.
• Client service oriented with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Strong knowledge of company policies and procedures.
• Attention to detail, organization, completeness and accuracy.
• Good analytical skills with problem-solving ability.
• Ability to make decisions within authorized limitations.
• Excellent time management skills.
• Professional image presentation.
• Knowledge of Word and Excel software.

Responsibilities

• Build and maintain direct working relationships with clients and carriers.
• Prioritize work to meet client needs and customs requirements.
• Create and maintain the client tariff database and related files.
• Verify documentation for release conditions and rating compliance.
• Create, maintain and adhere to client SOPs and ESPs.
• Identify opportunities to improve service delivery and productivity.
• Ensure accurate and timely release and rating of shipments.
• Provide support, guidance and mentoring to Release Operations members.
• Escalate items for additional resolutions or return entries to release team members.
• Create customs entries in the system with proper vendor and keyword selection.

Skills

Excellent communication

Client service oriented

Time management

Attention to detail

Analytical skills

Decision making

Professional image

Word and Excel

Office equipment

Education

High School/GED or equivalent

Associates degree

Job description

Client Import Analyst

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

JOB SUMMARY

This position reports to the Manager, Service Delivery and acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction.

KEY DUTIES & RESPONSIBILITIES

• Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations.
• Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only).
• Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
• Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments.
• Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
• In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.
• Works directly with Customs and PGA's as necessary.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
• Keep abreast of new systems developments.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Excellent oral and written communication and organizational skills.
• Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Strong knowledge of company policies and procedures.
• Attention to detail; organization, completeness and accuracy.
• Good analytical skills with problem-solving ability.
• Ability to make decisions and recommendations within authorized limitations.
• Excellent time management skills.
• Ability to present a professional image.
• Knowledge of Word and Excel software.
• Office equipment/machinery used: Personal computer and common business machines/software

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

• Required: High School/GED or equivalent
• Preferred: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement.

COMPETENCIES

• Business Acumen and Straight Talk
• Agility
• Customer First Focus
• Accountability
• Leading and Developing
• Inclusion and Collaboration

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good‑faith salary range for this position is $25.22 - $38.94 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusion makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type: Full TimeLocation: HomeOffice Virginia