FTR Re-Entry Peer Mentor I

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mission Services of Silicon Valley is seeking a program assistant to help participants move from subsidized employment to permanent roles. You will provide guidance in person and via phone, maintain progress, and support retention efforts in a collaborative team environment.

You will build relationships with local employers and coordinators, facilitate employability workshops, and help with outreach. The role requires strong communication, organization, and the ability to handle sensitive

Qualifications

• Two years working with the criminal justice population.
• Must possess California Driver’s License and automobile insurance with a good driving record.
• Proficient in MS Office and computer literacy.

Responsibilities

• Ensures smooth transition for program participants from subsidized employment to permanent employment.
• Maintains retention and troubleshoots the retention process as needed.
• Develops and fosters relationships between employers and program participants.
• Provides one-on-one guidance in person, by phone, and in weekly meetings.
• Mediates conflict between program participant and onsite supervisor.
• Facilitates Employability Skills Workshops as needed.
• Performs participant Outreach and In-reach.
• Reports progress and data to the Program Director.

Skills

Communication skills

Listening

Analytical mind

Teamwork

Tools

MS Office

Job description

At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility.As a team, we are committed to:Empowering one another to do our best work and grow together.Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley.Modeling teamwork, integrity, and cultural intelligence in everything we do.Acting with mutual respect—for each other, our community, and the environment we share.Job ResponsibilitiesEnsures smooth transition for program participants in subsidized employment to permanent employmentPerform retention and troubleshoot the retention process as neededDevelops and foster relationships between employers and program participantsHelping to identify options for promoting goals and solving specific problemsBeing a good listener and sharing positive reactions and constructive criticismEnsures participant stays on track with program goals and expectationsProvides one on one guidance in person, telephone and weekly meetingsMediates conflict between program participant and onsite supervisorFacilitates Janitorial and Employability Skills Workshops as neededServes as a resource guide and role model for program participantsMaintains confidentiality between program participantsAssist with participant Outreach and In-reachPerforms other duties as assignedReport to the Program Director all progress and participant or staff related issuesSubmit data and activity reports when neededResponsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.Preferred Qualifications/ExperiencePreferred 2 years working with the criminal justice populationMust possess vehicle, insurance, California Driver’s License and excellent driving recordComputer literacy and knowledge of MS Office requiredEquipment UsedComputer, telephone, copy and FAX machinesAptitudes/skills/temperamentTo possess good oral and written communication skills.General learning ability. The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments.Ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend language; to understand relationships between words; to understand the meanings of whole sentences and paragraphs; to present information or ideas clearly.Being willing to accept responsibility for the direction, control or planning of an activity.Being able to influence peoples’ opinions, attitudes or judgments about ideas or things.Having an analytical mind.Being able to deal with people beyond giving and receiving instructions.Being able to perform repetitive work according to set procedures and pace.Being respectful of and conform with set limits, tolerances and standards.Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary.Working conditionsThe job is performed indoors in a climatically controlled setting in cooperation with co-workers. There is regular contact with the public, business and community agencies. The position requires minimal supervision.Emotional EffortModerate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.Physical requirementsDue to the variety of assignments in this position a person must have the ability to stand, bend, kneel, reach forward and overhead. Standing, sitting, carrying, pushing and pulling will also be involved.Must be able to lift up to 65lbs throughout the workday.Moderate emotional level effort is required, occasional high stress with short deadlines.Work environment – generally inside 100% - however may include outside work on occasion.Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.