FTR Outlet Operations Specialist I

Paycom - ATS; San Jose (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Goodwill of Silicon Valley is seeking a Warehouse Associate to receive, sort, and process donations in a busy warehouse environment. You will operate pallet jacks and other equipment, load and unload trucks, and keep accurate records while upholding safety standards.

Strong teamwork and physical stamina are essential; occasional outdoor work and exposure to dust may occur. The role involves lifting up to 50 lbs regularly, with heavier items requiring assistance or equipment.

Qualifications

• Basic arithmetic ability required for receipts and inventory.
• Ability to lift and carry up to 50 lbs regularly, heavier items up to 75 lbs with assistance.
• Experience with material handling equipment preferred.

Responsibilities

• Receiving & Sorting Donations: Receive, move, and place carts, containers, and barrels containing donations, trash, and As-Is items in designated processing areas.
• Loading & Unloading: Unload trailers and transport products to the appropriate departments; load trailers for shipping.
• Inventory & Production Tracking: Track production output and monitor product levels throughout the day.
• Stocking & Merchandising: Assist with stocking and maintaining store appearance; perform housekeeping tasks.
• Safety & Equipment: Operate equipment safely and use PPE; report malfunctions or safety concerns.
• Recycling Line Operations: Manage recyclable materials on the line as needed.
• Customer Relations: Maintain positive relations with customers and employees; communicate issues to the manager.

Skills

Arithmetic

Material handling

Teamwork

Safety awareness

Stamina

Tools

Pallet jacks

Electric walkie stackers

Hand trucks

Furniture dollies

Forklifts (if certified)

Job description

SummaryFounded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.Job ResponsibilitiesMajor Responsibilities:Receiving & Sorting Donations: Receive, move, and place carts, containers, and barrels containing donations, trash, and As-Is items in designated processing areas. Weigh and track items where applicable. Sort all incoming donations and provide receipts to donors upon request.Loading & Unloading: Unload trailers and transport products to the appropriate departments. Load trailers and trucks with products for shipping. Place appropriate storage labels on containers and boxes.Inventory & Production Tracking: Track production output and monitor product levels throughout the day. Sort incoming and outgoing merchandise into proper receptacles for sale floor placement or return to the warehouse.Customer & Employee Relations: Maintain positive relations with customers and employees. Report any issues or complaints promptly to the store manager.Stocking & Merchandising: Assist with inventory management, display, merchandising, and the placement of stock on the sales floor. Perform stock rotation tasks and support the maintenance of the store’s appearance by picking/arranging merchandise and completing housekeeping tasks, including restrooms.Safe Merchandise Handling: Familiarize yourself with proper handling techniques and equipment for safe product handling. Follow company policies and procedures to ensure safety.Safety Awareness: Stay aware of potential hazards (e.g., damage, theft, safety issues) and report concerns immediately to the store manager.Department Support: Stock designated departments for processing or sales and handle residual product removal for transport to the compactor or other departments.Sales Floor Setup & Breakdown: Assist with setting up and breaking down the sales floor, including moving products, trash boxes, and handling furniture. Receive donations from the public.Recycling Line Operations: When working on the recycle line, extract recyclable materials from the conveyor, remove full boxes, or operate the “tipper” to feed materials onto the line.Vocational Services Support: Work with clients assigned for vocational services, as requested.Other Duties: Perform other related duties as requested by the supervisor.RequirementsKnowledge of basic arithmetic (addition and subtraction) required.Ability to lift and carry up to 50 lbs regularly, and occasionally heavier items up to 75 lbs with assistance or material handling equipment.Preferred Qualifications/ExperienceProficient in the English language preferredExperience in material handlingEquipment UsedMaterial handling equipment, including pallet jacks, electric walkie stackers, hand trucks, furniture dollies, and forklifts (if certified to operate).Additional equipment such as watermelon boxes, plastic totes, and barrels.Other tools include electric and manual hand tools.Equipment Operation and Maintenance:Operates material handling equipment such as forklifts, hand trucks, or pallet jacks to move, stack, or transport materials.Inspect and maintain equipment regularly, reporting any malfunctions, damages, or safety concerns to supervisors.Follow safety guidelines and protocols while operating equipment and ensure the use of personal protective equipment (PPE) when required.Working ConditionsWork is primary done in a warehouse environment with constant standing and movingWork is also performed outside at loading dock, and donation sites. The temperature and exposure to elements will fluctuate depending on weather conditionsThere is exposure to dust and dirt as well as consist of forklift trafficWork is completed independently but in cooperation with others. There is occasional contact with the publicThe noise volume will vary throughout the day with exposure to both machine and forklift noiseMaterial handling equipment (forklift, hand truck, moveable containers) may be operated in or near work areasEmotional EffortModerate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.Physical RequirementsThe work pace is steady requiring lifting and/or carrying of up to 50 lbs consistently. On a regular basis heavier item of up to 75 lbs will be lifted. Heavy items will be moved either with assistance from another person or by using appropriate material handling equipmentNormal or corrected talking, hearing, and seeing abilities are sufficient to perform the required tasksMobility required walking up and down ramps and climbing in and out of trucks and walking on uneven groundGoodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law