FT Work From Home - Scheduling Coordinator (1st Shift)

California Jobs; Pacifica (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is looking for a FT Work From Home Scheduling Coordinator to support client satisfaction in a healthcare setting. The role involves managing client interactions, schedule changes, and utilizing technology to improve service delivery. Candidates should possess strong communication skills and previous experience in customer service, preferably within healthcare. Join a supportive and collaborative work environment with opportunities for career advancement.

Qualifications

• Must be punctual and available for scheduled shifts.
• Prior experience in customer service, preferably in healthcare.

Responsibilities

• Answer phones and address client-related matters.
• Manage schedule changes and handle customer service complaints.
• Provide solutions-oriented assistance to customers.

Skills

Exceptional phone skills

Listening skills

Strong written communication

Strong verbal communication

Technology usage for scheduling

Education

Customer service experience

Tools

ZenDesk

Job description

FT Work From Home - Scheduling Coordinator (1st Shift)

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $22 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):
- Answer phones and escalate issues as needed
- Interact directly with clients, caregivers, and patients to handle client-related matters, including home placement and staffing attendance issues
- Manage schedule changes and address customer service complaints
- Provide friendly, positive, and solutions-oriented assistance to customers
- Utilize technology to assign clients to the appropriate clinicians and track ongoing cases using a ZenDesk ticketing system

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to use technology effectively for scheduling and client management
- Experience in a customer service role, preferably in a healthcare setting

How to Stand Out (Preferred Qualifications):
- Previous experience using a ticketing system, such as ZenDesk
- Familiarity with home healthcare services or staffing coordination

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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About the company

Notice

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