(FT) Training Coordinator Oklahoma City, OK

Kaizen Lab Inc.; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Kaizen Lab Inc. is seeking a full-time Training Coordinator to ensure effective onboarding and ongoing education for tellers. This role focuses on developing training programs, measuring their effectiveness, and collaborating with management to enhance overall training processes. Candidates should possess strong training development skills and a commitment to continuous improvement in member services.

Qualifications

• Experience in training development and facilitation.
• Effective communication skills for engaging presentations.
• Ability to evaluate training effectiveness and implement improvements.

Responsibilities

• Design and deliver training programs for new hires and existing staff.
• Monitor trainee progress and conduct assessments.
• Manage learning management system to track training completions.

Skills

Training Development

Communication

Coaching

Time Management

Assessment

Job description

***A completed application is required for consideration of employment.***

Training Coordinator
Full-Time

Role:

The Training Coordinator is responsible for developing, facilitating, and managing teller training. This role ensures that all new hires are effectively onboarded and that tellers receive continuous education to maintain high levels of member service, accuracy, and compliance with regulations. The Training Coordinator will collaborate with frontline management to identify training needs, measure the effectiveness of training programs, and ensure content is consistent with ACU's organizational policies and procedures.

Essential Functions & Responsibilities:

60% - Design and deliver new employee orientation and MSR training, including all aspects of the MSR/teller role, such as beginner to advanced transaction processing, member service, and compliance. Provide ongoing training support and coaching during the new hire period. Maintain and update training content, instructional guides, and job aids as necessary.

15% - Monitor the progress of trainees through routine assessments, observations, and feedback from supervisors; evaluate the effectiveness of current training. Conduct refresher training as needed.

15% - Manage the learning management system to track employee progress, schedule in-person and online training, and ensure employee records are accurate.

5% - Provide support and mentoring for new employees and identify areas where improvements are needed; collaborate with departments to find solutions to improve processes and procedures to enhance the member and team member experience.

5% - Perform other job-related duties as assigned.