FT - Telecommunications Operator

City of Cleburne; Cleburne (TX); On-site; USD 54,000 - 57,000; Full time

Job summary

City of Cleburne is seeking a Telecommunications Operator to answer multiple incoming phone lines, dispatch calls, and operate the 9-1-1 system. The role requires use of radio and data communications, and providing information to the public.

The position requires a high school diploma and the ability to work flexible shifts, holidays, and weekends. A Telecommunications Operator License must be obtained within six months of hire.

Qualifications

• High school diploma or equivalent.
• At least six months of experience or training providing required knowledge and abilities.

Responsibilities

• Answer multiple incoming phone lines.
• Dispatch calls and operate the 9-1-1 system.
• Use the radio and related communications equipment.
• Provide general information to the public.
• Work flexible shifts, holidays, and weekends as needed.

Skills

Effective communication

Public interaction

Radio & data devices use

Multitasking under pressure

Education

High school diploma or equivalent

Tools

Public safety radio

Job description

Compensation - $26.47/hr

Position open until filled.

BRIEF DESCRIPTION

Under general supervision, the telecommunications operator is responsible for answering multiple incoming phone lines, dispatching calls, operating the 9-1-1 system and using the radio during assigned shifts, and providing general information to the public. The operator must be willing and able to work flexible shifts, holidays, and weekends as needed.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate effectively both orally and in writing
• Ability to work with the general public
• Ability to use radio and electronic data communication devices
• Ability to handle several tasks at one time, possibly under a stressful situation

EDUCATION AND EXPERIENCE

High school graduate or equivalent; OR

At least six (6) months of equivalent combination of experience and training, which provides the required knowledge, skills, and abilities

CERTIFICATES AND LICENSES REQUIRED

A Valid Class C Texas driver's license and the ability to maintain a satisfactory driving record

Must obtain a Telecommunications Operator License within six (6) months of hire date, including but not limited to the following courses;

• Course #1305 TCOLE Rules Overview for Telecommunicators and Jailers
• Course #1013 Basic Telecommunicator Course
• Course #2120 Crisis Communication Course
• Course #2809 TLETS/NLETS Basic Operators Course
• Course #3802 NCIC/TCIC Basic Procedures Course 911 Call Taker training Telecommunications Device for the Deaf

ENVIRONMENTAL FACTORS AND SAFETY HAZARDS

Primarily in an indoor environment with the ability to operate outdoors when needed. May be exposed to extreme heat and cold during the summer and winter months.

TOOLS AND EQUIPMENT USED

Standard office equipment including multi-line telephone, two-way radio, multi-channel public safety radio system, digital recording machine, computer, fax machine, copier, scanner, printer, Genovation keypad, etc.