SUMMARY:
Provide world-class customer service in stores as a full-time, minimum thirty-two (32) hour pharmacist and work to satisfy every customer's needs by exceeding their expectations and making every shopping visit an enjoyable and remarkable experience. Take responsibility for the overall operation of the pharmacy, maximizing controllable profit and minimizing expenses. Ensure all pharmacy associates comply with current company standards and all Federal and State regulations. Treat our customers and employees in an ethical, respectful manner and promote an inclusive, efficient work environment. Act as a responsible member of the community by emphasizing safety and accuracy when handling patient needs. Assist the pharmacy manager by carrying out supervisory responsibilities including training of associates, planning, assigning or directing work, addressing complaints, and solving problems.
Essential Job Functions:
- Perform all functions of staff pharmacists, including supporting divisional, corporate, and special promotions.
- Perform special projects as determined by the Director of Pharmacy or Pharmacy Operations Managers.
- Respond to pharmacy needs for relief coverage and travel locations as needed, covering all schedule needs both routine and emergency.
- Demonstrate a commitment to providing customer service that makes all customers feel welcome, important, and appreciated.
- Administer immunizations to customers following Harris Teeter’s standing orders and procedures.
- Complete clinical services according to relevant case load.
- Dispense or compound medications to customers pursuant to prescriptions, following laws, regulations, policies, procedures, and ethics standards.
- Review prescriptions issued by prescribers to ensure accuracy and determine formulas and ingredients needed.
- Verify the work of pharmacy technicians and interns, including the accuracy of prescriptions assembled and the determination of formulas and ingredients needed.
- Evaluate medications within a patient profile for drug interactions prior to filling prescriptions.
- Engage the pharmacy team to maintain appropriate day supply and follow protocol on recalls.
- Follow all state and federal laws regarding licensing and renewals.
- Maintain procedures for quality assurance, controlled substances security, and hazardous waste disposal.
- Communicate information about ongoing programs when department or job functions may be impacted.
- Adhere to all applicable laws, including HIPAA and fraud, waste, and abuse regulations.
- Promote trust and respect among the team.
- Ensure professional standards, regulations, laws, and guidelines are met by all pharmacy employees.
- Check in vendors according to standards.
- Adhere to company policies, procedures, and programs.
- Communicate with management about advertising, merchandising, and errors affecting customer experience.
- Complete paperwork accurately and maintain records.
- Perform pharmacy functions throughout scheduled hours efficiently, including data entry, inventory, stocking, dispensing, reporting, and sales.
- Maximize gross profit and minimize operating expenses.
- Maintain records and reports related to pharmacy functions, volume, and sales, and analyze financial reports for decision-making.
- Handle customer complaints appropriately.
- Maintain confidentiality of customer records and information.
- Manage time effectively, including breaks and meals for pharmacy personnel.
- Assist store leaders and associates in providing a positive shopping experience and uphold Harris Teeter’s reputation for world-class customer service.
- Create an environment where customers feel welcome, important, and appreciated.
- Follow guidelines regarding registers, payments, and transactions.
- Display a positive attitude in interactions.
- Adhere to safety procedures and report illegal activities.
- Maintain a professional appearance and demeanor.
- Assist in maintaining a clean and organized space.
Behaviors/Skills:
- Achieves results through teamwork, accountability, and collaboration.
- Uses intuition and experience to complement data research.
- Communicates effectively and candidly, providing and seeking feedback.
- Provides exceptional customer service.
- Executes tasks with excellence, setting clear expectations.
- Leads change and innovation positively, demonstrating leadership qualities.
- Manages people effectively, providing performance feedback and involving staff in planning.
- Puts patients and safety first, exceeding expectations and ensuring safety.
- Identifies, analyzes, and resolves problems efficiently.
- Maintains reliability and punctuality, committed to goals.
QUALIFICATIONS:
- Must be a licensed pharmacist in good standing within the relevant state(s).
- Bachelor’s degree in Pharmacy or PharmD; previous experience preferred.
- Immunization-certified through APhA and CPR-certified.
- Effective verbal and written communication skills.
- Ability to work with mathematical concepts such as probability and statistics.
- Valid Driver’s License.
Additional Information:
- Posting Date: Apr 29, 2025