FT Sales Supervisor - Houston Premium Outlet

Marc Jacobs; Cypress (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading fashion brand seeks a Sales Supervisor for their Houston Premium Outlet in Cypress, Texas. The role involves driving sales, enhancing customer experience, and supporting store operations. Ideal candidates will have retail experience, strong leadership skills, and a passion for the brand. Join a dynamic team committed to excellence and customer satisfaction.

Benefits

Paid Holidays

Vacation

Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employee Discounts

Qualifications

• 3+ years’ experience in retail or sales with a focus on customer service.
• Prior leadership experience is strongly preferred.
• Flexibility to work retail hours including evenings, weekends, and holidays.

Responsibilities

• Achieve or exceed individual & store sales and other KPIs.
• Lead the sales floor to deliver an excellent customer experience.
• Ensure the store is guest-ready and maintain store standards.

Skills

Customer Service

Communication

Leadership

Sales Generation

Organizational Skills

Tools

POS System

Microsoft Office

Job description

FT Sales Supervisor - Houston Premium Outlet

2 days ago Be among the first 25 applicants

Overview
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Houston Premium Outlet store in Cypress, Texas. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

Responsibilities Include But Are Not Limited To

• Consistently achieve or exceed individual & store sales and other KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer-first mindset to build loyal customer relationships
• Ensure the store is always guest-ready - a place where clients feel comfortable, welcomed, and free to be themselves
• Build sales to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends, and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
• Demonstrate deep knowledge of the Marc Jacobs Universe including product, Brand DNA, and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedures
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Qualifications

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
• Prior leadership experience is strongly preferred
• Experience in generating sales, building, and developing client relationships
• Strong verbal and written communication skills
• Passion and empathy for clients, with a focus on exceeding expectations
• Entrepreneurial spirit, embracing change and new opportunities while remaining true to Marc Jacobs' DNA
• Creative and innovative mindset, promoting curiosity, diversity, and collaboration
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and products
• Computer skills including operating a POS system and navigating Microsoft Office suite
• Flexibility to work retail hours including evenings, weekends, and holidays

SALARY & BENEFITS

The pay rate depends on the candidate's skills and experience. We offer a comprehensive benefits package including paid holidays, vacation, sick leave, medical, dental, vision insurance, and 401(k) matching. Employees also enjoy discounts on travel, entertainment, and more through our partnership with PerkSpot, as well as discounts on Marc Jacobs products and other LVMH brands.

About Marc Jacobs

For nearly 40 years, Marc Jacobs has been a leading figure in fashion, known for pioneering designs and an irreverent spirit. The brand's core pillars include unexpected, utilitarian, urban, unisex, and unique styles. Based in NYC, our teams thrive on authenticity, standing out, and inclusivity.

EEO STATEMENT

Marc Jacobs International values diversity and is committed to an inclusive culture. We encourage applications from all backgrounds and experiences, even if you do not meet every qualification listed.