FT Sales Supervisor - Houston Galleria

LVMH; Houston (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental, and vision insurance

401k matching

Discounts on products and travel

Job summary

A luxury fashion brand seeks a Sales Supervisor for its Houston Galleria location. The role requires over 3 years of retail experience, strong leadership, and a passion for customer service. Responsibilities include driving sales, providing exceptional customer experiences, and leading a team. Benefits include a comprehensive package and product discounts. Ideal candidates thrive in fast-paced environments and are dedicated to fostering relationships with clients.

Qualifications

• 3+ years of experience in retail or customer service focused roles.
• Prior leadership experience strongly preferred.
• Ability to generate sales and develop client relationships.
• Passion for the Marc Jacobs brand and product offerings.
• Delivers Excellence – passion and empathy for clients, anticipates and exceeds client expectations.

Responsibilities

• Achieve or exceed individual and store sales targets.
• Lead the sales floor to ensure a superior customer experience.
• Maintain store organization and adhere to company standards.
• Build the sale to achieve KPIs by establishing yourself as an expert and go‑to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of the Marc Jacobs universe inclusive of product, Brand DNA and pillars.
• Initiate regular client contact and provide prompt follow‑up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedure.
• Ensure both the sales floor and stockroom are well‑organized.
• Adhere to all company policies and procedures.

Skills

Customer service

Sales leadership

Excellent communication

Organizational skills

Creative and innovative thinking

Team collaboration

Time management

Product knowledge

POS experience

Tools

POS systems

Microsoft Office

Job description

FT Sales Supervisor – Houston Galleria

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Houston Galleria location in Houston, Texas. The Sales Supervisor will support Management with all aspects of the store including day‑to‑day operations such as driving sales, providing an exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience through a customer‑first mindset to build loyal customer relationships.
• Ensure the store is always guest‑ready – a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go‑to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of the Marc Jacobs universe inclusive of product, Brand DNA and pillars.
• Initiate regular client contact and provide prompt follow‑up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedure.
• Ensure both the sales floor and stockroom are well‑organized.
• Adhere to all company policies and procedures.

Qualifications

• 3+ years’ experience in retail, sales, or industry‑adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers Excellence – demonstrates passion and empathy for clients, anticipates and exceeds client expectations.
• Cultivate an Entrepreneurial Spirit – embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Creative & Innovative – promotes curiosity, diversity and collaboration – is open to disruptive ideas.
• Excellent organizational, follow‑up, and time‑management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills including operating a POS and navigating Microsoft Office suite.
• Must have flexibility to work a retail schedule including evenings, weekends and holidays.

Salary & Benefits

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

About Marc Jacobs

Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make Marc revolutionary, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.

Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.