FT Sales Manager

Michaels; Wilmington (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Michael's Companies in Wilmington, NC seeks a Sales Manager to lead a high-performing store team, driving sales results and delivering an engaging customer experience.

You will coach staff, oversee front-end operations, POS and Self-Checkout, and drive loyalty programs, BOPIS, and delivery services to meet brand standards and store KPIs.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.
• Ability to manage store operations and drive KPIs.

Responsibilities

• Lead adherence to SOPs and company programs; ensure compliance.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain floor leadership and service standards.
• Ensure accurate POS and Self-Checkout operations for smooth transactions.
• Promote Loyalty Rewards Program to drive retention and visits.
• Drive omni-channel services (BOPIS and Same Day Delivery).
• Train and develop team through onboarding and ongoing coaching.
• Partner in Asset Protection to reduce shrink and ensure safe operations.

Skills

Retail leadership

Customer service coaching

Operational excellence

Tools

POS systems

Self-Checkout

BOPIS

Job description

Store - WILMINGTON, NCThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.* Ensure execution of Company policies and standards, holding team accountable for store conditions and results.* Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.* Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.* Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.* Oversee Balloons business, birthday party operations, and other in-store programs and events* Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.* Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.* Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.* Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.* Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).* Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.* Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.**Other duties as assigned****Minimum Type of Experience Required*** 3+ years retail leadership experience**Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.* Ability to climb ladders or step stools to stock and retrieve products.* Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.* Ability to work in a fast-paced environment with frequent customer interactions.* Work hours include nights, weekends and early mornings