FT Rotating Unit Secretary- Intensive Care Nursery @ HUP

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Unit Secretary for the Intensive Care Nursery. This full-time role is pivotal in ensuring quality patient care through effective communication and collaboration within a healthcare team. The ideal candidate will manage clerical functions, support patient data collection, and enhance patient satisfaction. With a commitment to diversity and employee well-being, this innovative firm offers comprehensive health programs and tuition assistance, making it a great place to grow your career in healthcare. Join a team where your contributions truly matter!

Benefits

Comprehensive health programs

Tuition assistance

Diversity and equal opportunity employment

Qualifications

• High School Diploma or equivalent required; additional education in medical terminology preferred.
• Familiarity with typing and computer keyboard is essential.

Responsibilities

• Answer telephones, relay messages, and handle inquiries promptly.
• Manage patient data collection and reporting, ensuring accuracy.
• Support the healthcare team with effective communication.

Skills

Communication Skills

Clerical Skills

Computer Skills

Medical Terminology

Education

High School Diploma

Post-secondary education in medical terminology

Tools

Electronic Health Records System

Job description

FT Rotating Unit Secretary- Intensive Care Nursery @ HUP

Be among the first 25 applicants

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in medicine. Working at this leading academic medical center involves collaboration with top clinical, technical, and business professionals across disciplines.

Today at Penn Medicine, breakthroughs happen daily—whether healing hearts, delivering hopeful news, or providing comfort. Our employees shape the future of healthcare. Are you living your life's work?

The Hospital of the University of Pennsylvania (HUP) is hiring a full-time Unit Secretary for the Intensive Care Nursery (ICN).

Summary

• The Unit Secretary plays a vital role in the healthcare team, ensuring quality care through effective communication and collaboration. They operate under the supervision of the nurse manager and registered nurses, supporting clerical and secretarial functions on the unit. Responsibilities include managing information systems, receptionist duties, patient data collection and reporting, and supporting HUP’s Standards of Excellence. The role requires a high school diploma or equivalent; post-secondary education in computer skills and medical terminology is preferred, along with familiarity with typing/computer keyboard.

Responsibilities

• Answer telephones, relay messages, and handle inquiries promptly.
• Greet patients and visitors, provide directions, and answer questions.
• Communicate with nursing and hospital staff regarding patient needs and whereabouts.
• Ensure patient consent and Advance Directive paperwork are complete.
• Support Medication Reconciliation through appropriate forms and electronic audits.
• Respond to patient call systems and communicate needs to healthcare team.
• Manage security access, respond to intercom requests, and report issues.
• Assist in emergency situations by coordinating studies and emergency communication.
• Arrange patient transport and deliver mail, flowers, and packages.
• Coordinate equipment and supply requests, and document minor issues.
• Notify Nurse Manager of serious problems and complete necessary documentation.
• Update patient admission, transfer, and discharge information in the electronic system.
• Maintain patient charts, including filing, assembling, and preparing discharge documentation.
• Ensure patient identification accuracy and maintain supplies and forms.
• Assist in data collection for departmental projects and research.
• Participate in staff meetings and contribute suggestions for improved patient service.
• Reassignments to other units may occur as directed.
• Provide courteous and respectful service to patients, families, visitors, and staff, supporting patient satisfaction goals.
• Communicate pertinent observations to healthcare team members promptly.
• Support the completion of electronic death and fetal death certificates and notify Gift of Life as needed.

Credentials

Education or Equivalent Experience:

• High School Diploma/GED (Required)
• Additional education in medical terminology or computer skills preferred.

We believe that excellent patient care begins with caring for our employees. Our benefits include comprehensive health programs and tuition assistance. Penn Medicine is committed to diversity and equal opportunity employment.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Administrative
• Industries: Wellness and Fitness Services, Hospitals and Healthcare, Medical Practices