FT Operations Manager/Retail Balloons

Michael's; Commack (NY); On-site; Full time

Job summary

A leading retail company seeks a Store Manager to oversee operations, manage inventory, and lead a team to deliver exceptional customer service. The role involves ensuring compliance with company standards and achieving KPIs while fostering a positive work environment. This position offers a dynamic work setting with opportunities for growth and development.

Qualifications

• Retail management leadership experience required.

Responsibilities

• Lead operational processes to deliver sales and profits.
• Manage inventory and visual merchandising standards.
• Train and coach team members for performance.

Skills

Customer Service

Leadership

Education

Retail Management Experience

Job description

Store - LI-COMMACK, NY

Position Overview

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer-centric shopping experience. Deliver friendly customer service.

Major Activities

1. Assist Store Manager in planning and supporting the scheduling and execution of store workload.
2. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
3. Support and participate in truck unload and stocking processes to ensure standards are followed and completed within budget.
4. Achieve KPIs; manage your team to achieve their role KPIs.
5. Manage visual merchandising standards and execution of feature space and seasonal layouts.
6. Manage inventory management processes in store.
7. Manage merchandise operations and Omni channel processes.
8. Oversee shrink and safety programs.
9. Train, observe, and coach the team to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development.
10. Interact respectfully with others; remain positive and promote commitment to the organization’s vision and values; serve as a role model.
11. Serve as Manager on Duty (MOD).
12. Acknowledge customers, assist with locating products, and provide solutions.
13. Cross-train in Custom Framing selling and production.
14. Assist with Omni channel processes.

Other Duties

As assigned.

Preferred Experience

• Retail management leadership experience.

Physical Requirements

• Ability to stand for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Assistive support available upon request for performing these functions.

Work Environment

• Public retail store setting with climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings; some areas contain glass cutters and heat presses.

Legal and Compensation

Applicants in the U.S. must meet legal requirements. Total base pay range: $17.50 - $23.00.

About Michaels

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing through comprehensive benefits. Michaels is an Equal Opportunity Employer, committed to inclusion and providing reasonable accommodations for individuals with disabilities.