FT Night Auditor

RiseMe; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits for you

401K matching

Flexible scheduling

Competitive wages

Travel discounts

Job summary

Crescent Hotels & Resorts is seeking a dedicated Night Auditor to join the Front Office team for the overnight shift. You will check in guests, answer phones, take reservations, and handle guest requests with a focus on accuracy and courtesy.

The role requires 1–2 years in night audit/front desk, strong computer and communication skills, and prior Hyatt brand experience is a plus. Training and growth opportunities are provided.

Qualifications

• 1–2 years of hotel front office experience or Night Auditor experience.
• Hotel brand experience (Hyatt) is a plus.
• Strong computer, customer service and communication skills.

Responsibilities

• Provide outstanding guest service and manage overnight front desk operations.
• Check in guests, answer phones, take reservations, respond to complaints and emergencies.
• Process invoices, reconcile accounts, and maintain accurate records for forecasts and audits.

Skills

Hotel front desk

Customer service

Communication skills

Computer proficiency

Phone etiquette

Education

High school diploma or equivalent

Tools

Opera Cloud

Otelier

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright

We are looking for our next great team member to join our Front Office team. We are committed to providing you with:

• An exceptional benefit plan for associates & family members
• 401K matching program
• Flexible scheduling to allow you to focus on what is important to you
• Highly competitive wages
• Discounts with our Crescent managed properties in North America for you & your family members along with Hyatt Hotel Associate discount worldwide.

Here is what you will be doing each day:

You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly during the overnight shift. You will check in guests, answer phones and take reservations, respond to guest complaints, requests and emergencies, process invoice and reconcile accounts. Investigate and resolve out-of-balance accounts, keep accurate financial records and ledgers, help prepare for forecasts and audits.

Does this sound like you?

You have at least 1-2 years of hotel front office experience or prior experience as a Night Auditor. You have an eye for detail and a passion to provide quality of service to our guests. You have prior Hyatt brand experience, excellent computer, customer service and communication skills. Knowledge of Otelier and Opera Cloud preferred.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.