FT Lead PFS - 6510

The GIANT Company; Spring House (PA); On-site; USD 19,286 - 26,174; Full time

Job summary

The GIANT Company is seeking a role focused on delivering outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers. The position emphasizes team leadership, training coordination, and ensuring high standards of customer engagement.

Responsibilities include managing training, scheduling, reports, and supplies, while addressing operational issues and customer inquiries to uphold service excellence.

Qualifications

• Authorized to work in the U.S.
• Able to communicate and understand company policies and safety regulations.
• Must meet ergonomic and physical requirements, with or without reasonable accommodation.
• Must meet the company performance standards including regular attendance.
• Able to use or learn to use the equipment and tools for the job.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver willing to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems to perform job functions.

Responsibilities

• Promotes positive customer engagement through customer service.
• Fosters a positive and inclusive work environment.
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling.
• Competent and efficient in all roles of the GIANT Direct process.
• Manages GIANT Direct operations in accordance with standard practices of the department.
• Leads a team using good judgement in delegation, empowerment, and follow-up to provide exemplary customer service.
• Supervises performance of all duties and responsibilities of GIANT Direct team members, driving accountability and engagement.
• Works with store and department management to address operational issues.
• Handles customer questions, comments, and complaints.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Computer literacy

Work authorization

Regular attendance

Team leadership

Tools

Equipment handling

Job description

PRIMARY PURPOSE

The primary purpose of this position is to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers.

DUTIES AND RESPONSIBILITIES

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

QUALIFICATIONS

• Meets minimum age requirements (based on state regulations)
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job
• Excellent interpersonal, organizational, communication, and customer service skills
• Problem solver who is willingness to learn multiple tasks and technical requirements
• Ability to use computers and other communication systems required to perform job functions

PHYSICAL REQUIREMENTS

• Shift Hours: Minimum 4-hour shift or more depending upon business needs
• Job Cycles: Continual Max
• Lift/carry: 50 lbs.
• Stand 55%, Sit 0%, Walk 45%
• Category IV: Lifting, carrying, P/P up to 50 lbs.
• Max Pull static: 20 lbs.
• Perform repetitive hand motions using various equipment
• Frequently reaching at waist level and occasionally above shoulder or below waist level
• Can gather up to five shopping carts at a time and push them to designated areas
• Sufficient visual acuity to read display screens, check ID cards, PC screens, invoices, etc.
• Exposure to weather conditions

PREFERRED REQUIREMENTS

• Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook.

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.