FT Hannaford To Go Expeditor

Hannaford Supermarkets; South Burlington (VT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an enthusiastic Expeditor for their Hannaford to Go service. This role is crucial in ensuring customer satisfaction through effective communication and high-quality order management. You'll be responsible for reviewing customer orders, assisting with pickups, and maintaining service standards. If you thrive in a fast-paced environment and enjoy helping others, this position offers a great opportunity to grow your skills in a supportive atmosphere.

Qualifications

• Must meet minimum age requirements (18 years) for specific job functions.
• Ability to perform technical requirements for Hannaford to Go Service.

Responsibilities

• Promote customer goodwill by providing high standards in customer service.
• Ensure all orders are accurate and of high quality to satisfy customers.
• Communicate order information and changes via email, phone, or direct conversation.

Skills

Effective communication skills

Customer service skills

Willingness to learn

Technical requirements for service

Job description

Job Title: Hannaford to Go - Expeditor

Department: Hannaford To Go

Reports To: Assistant Store Manager

Supervises: None specified

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years) for specific job functions.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform technical requirements for Hannaford to Go Service.

Essential Job Functions

• Promote customer goodwill by providing high standards in customer service.
• Review customer orders for errors, questions, or notes.
• Ensure all orders are accurate and of high quality to satisfy customers.
• Communicate order information and changes via email, phone, or direct conversation.
• Seek assistance from store leadership when needed for customer service or operational issues.
• Partner with Department Managers to ensure proper handling of fresh orders, especially those with a cut list.
• Assist customers at the pickup location.
• Handle cash pickups and change orders as requested, logging transactions accordingly.
• Verify customer IDs and adhere to store policies regarding checks and alcohol sales.
• Process refunds, over-rings, and other transactions requiring approvals or overrides.
• Ensure timely shopping and availability of orders; communicate delays promptly to leadership.
• Meet physical requirements of the position, with or without accommodations.

Duties and Responsibilities

• Follow all company policies and procedures.
• Maintain a neat, well-groomed appearance per company policy.
• Treat all associates with fairness, dignity, and respect.
• Assist with special projects and other duties as assigned.
• Promptly handle return-to-stock items, prioritizing refrigerated and perishable goods.
• Support safety standards, report equipment issues, and keep the work area safe and clean.
• Package merchandise according to policies and store in designated areas for pickup.