FT Front Desk Agent

Davidson Hospitality Group; Memphis, Town of Ramapo (TN, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a well-established hotel where your passion for hospitality can shine. As a Front Desk Agent, you will be the welcoming face for guests, ensuring they feel valued and cared for. This role offers a unique opportunity to create memorable experiences while collaborating with various departments. Enjoy working in a supportive environment that emphasizes teamwork and professionalism, all while being part of a trusted brand known for exceptional service. If you thrive in a fast-paced setting and love helping others, this is the perfect opportunity for you.

Benefits

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc Service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Qualifications

• Previous experience in customer service, preferably in hospitality.
• Strong problem-solving abilities and calm under pressure.

Responsibilities

• Provide exceptional customer service and positive first impressions.
• Handle guest check-ins/outs efficiently and accurately.
• Respond promptly to guest inquiries and resolve issues.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Multitasking

Education

High School Diploma or Equivalent

Tools

Hotel Property Management Software

Computer Systems Proficiency

Job description

Property Description

Sheraton Memphis Downtown is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Memphis Downtown means being part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. Sheraton Memphis Downtown is committed to creating a guest-centric work culture that values teamwork, professionalism, and outstanding guest experiences.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company’s heritage of delivering value, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.