FT Customer Support Associate - Work From Home

California Jobs; San Francisco (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Customer Support Associate, where you can work from the comfort of your home while making a difference. This role involves delivering outstanding customer service, troubleshooting issues, and ensuring customer satisfaction in a dynamic environment. Enjoy competitive pay and comprehensive benefits, while enhancing your skills and supporting a mission-driven organization focused on equal opportunity employment.

Benefits

Comprehensive benefits package including health, dental, and vision

401k plan

Paid time off (PTO)

Qualifications

• Must be available and punctual for scheduled work shifts.
• Previous experience in a customer service role is preferred.
• Ability to effectively use a CRM system.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Troubleshoot and resolve customer issues.
• Document and track customer interactions in the CRM system.

Skills

Customer Service

Communication

Listening

CRM Usage

Job description

FT Customer Support Associate - Work From Home

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Competitive pay with immediate hiring
- Comprehensive benefits package including health, dental, and vision coverage
- 401k plan to support your financial future
- Paid time off (PTO) for work-life balance
- Opportunity to work remotely from anywhere in the U.S.
- Chance to enhance your customer service skills in a dynamic environment

What to Expect (Job Responsibilities):
- Provide exceptional customer service by responding promptly to customer inquiries via phone, email, and chat
- Troubleshoot and resolve customer issues, escalating to the appropriate team when necessary
- Document and track customer interactions and resolutions in the company's CRM system
- Follow up with customers to ensure their issues have been resolved to their satisfaction
- Continuously improve and update knowledge of company products and services to effectively assist customers

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills
- Ability to effectively use a CRM system to document customer interactions
- Previous experience in a customer service role is preferred

How to Stand Out (Preferred Qualifications):
- Experience in resolving customer issues in a fast-paced environment
- Familiarity with various communication channels such as phone, email, and chat
- Knowledge of customer service best practices and methodologies
- Ability to work independently and manage time effectively
- Previous experience in a remote work setting

#CustomerService #RemoteWork #CompetitivePay #CareerOpportunity #CustomerSupport

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

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