FT Customer Service Leader

Hannaford Supermarkets; Winthrop (ME); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated FT Customer Service Leader to enhance the shopping experience. This role emphasizes effective communication and customer service skills while managing front-end operations. You'll be instrumental in ensuring cleanliness, adhering to safety standards, and supporting team activities. If you're passionate about providing exceptional service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values local produce and sustainability, making a positive impact in the community.

Qualifications

• Minimum age of 18 years.
• Willingness to learn multiple tasks and technical requirements.

Responsibilities

• Observe and follow all company policies and procedures.
• Maintain cleanliness and sanitation standards per store policies.
• Perform cashier, bagging, and service desk functions as needed.

Skills

Effective communication

Customer service skills

Cashier duties

Service desk functions

Job description

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Address: USA-ME-Winthrop-399 Main Street

Store Code: Store 08289 Front End (5151695)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine, in 1883. It remains connected to its roots as a local market, actively seeking out farmers and producers to join its Local program, which celebrates local foods, farmland, traditions, and jobs. Hannaford is committed to sustainability, being the first major U.S. supermarket to document that all seafood products are sustainably harvested.

Duties And Responsibilities

• Observe and follow all company policies and procedures.
• Maintain a neat, well-groomed appearance and adhere to the personal appearance policy.
• Assign activities to front end and service desk/kiosk associates during idle periods.
• Assist in special projects and perform other duties as assigned.
• Support safety standards, report equipment issues, and keep work areas safe and clean.
• Observe security standards, stay alert, and report abnormal behavior.
• Secure the change drawer when unattended and protect assets.
• Maintain cleanliness and sanitation standards per store policies and health regulations.
• Perform cashier, bagging, and service desk/kiosk functions as needed.
• Perform other duties as assigned.

Qualifications

• Effective communication and customer service skills.
• Minimum age of 18 years.
• Willingness to learn multiple tasks and technical requirements.
• Ability to perform cashier and service desk/kiosk duties.

Prerequisite Training

• Completed relevant training packets based on store type.

Physical Requirements

• Repetitive hand and arm motions, standing/walking.
• Lifting up to 50 pounds, pushing/pulling 75 pounds.
• Work in various weather conditions.
• Handle various substances and perform visual checks.

Preferred Requirements

• High standards in customer service and issue resolution.
• Effective scheduling to meet traffic demands.
• Handling cash and verifying IDs.
• Supervisory skills and fairness in treatment.

Salary range: $17.35 - $24.75 hourly.

Hannaford is an equal opportunity employer, welcoming applicants regardless of race, religion, gender, age, veteran status, sexual orientation, gender identity, disability, or other protected characteristics.