FT Customer Service Leader

Food Lion; Winston-Salem (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading grocery retailer is seeking a Full-Time Customer Service Leader to enhance the shopping experience for customers. The role involves providing exceptional service, assisting management, and maintaining store standards. Ideal candidates should possess strong communication skills and a willingness to learn, ensuring a positive environment for both customers and associates.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability to perform technical requirements of cashier and service center.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Assist the Customer Service Manager in maintaining standards.
• Ensure store office functions are completed accurately and on time.

Skills

Effective communication

Customer service skills

Willingness to learn

Education

High school graduate or equivalent

Job description

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Address: USA-NC-Winston Salem-7760 N Point Blvd

Store Code: Store 00133 Front End (7206644)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
• Perform the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and call for assistance when needed to service customers per service standards
• Be courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance while adhering to the dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Handle substances associated with cleaning, packaging, fresh produce, household cleaners
• Use hands frequently/continuously for handling currency and operating equipment
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist
• Meet activity standards for the position
• Tolerate working in extreme temperatures for up to 20 minutes
• Sufficient visual ability for ID checks and reading documents
• Move bottles and containers from front end to back room where applicable

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.