FT Customer Service Leader

Food Lion; Virginia Beach (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in retail operations seeks a dedicated associate to provide excellent customer service and maintain store standards. The role involves engaging with customers, assisting in store operations, and ensuring a positive shopping experience. Ideal candidates will possess strong communication skills and a willingness to learn various tasks.

Qualifications

• Effective communication and customer service skills.
• Ability to perform cashier and service center tasks.

Responsibilities

• Provide prompt, accurate, and friendly service.
• Ensure store office functions are completed accurately.
• Maintain a neat and clean presentation of the front end.

Skills

Communication

Customer Service

Willingness to Learn

Education

High School Graduate

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

395766

Address:

USA-VA-Virginia Beach-1615 General Booth Blvd

Store Code:

Store 02236 Front End (7231772)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible, and friendly service to our customers by achieving Food Lion customer service standards. Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, and maximize sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store have a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance while adhering to the dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct unsafe conditions to prevent accidents.
17. Notify QA of cleaning issues or maintenance required on the front end.
18. Complete computer-based training (CBT) and training aid courses successfully.
19. Perform all other duties as assigned.

QUALIFICATIONS

1. High school graduate or equivalent preferred.
2. Effective communication and customer service skills.
3. Willingness to learn multiple tasks and technical requirements of the job.
4. Ability to perform cashier and service center tasks.
5. Must meet minimum age requirements for specific job functions.
6. Ability to meet the physical requirements of the position, with or without accommodations.

PHYSICAL REQUIREMENTS

1. Ability to use computers and communication systems required for job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
4. Pull or push up to 75 lbs. occasionally.
5. Stand 100% of the time, with frequent short-distance walking.
6. Handle substances related to cleaning, packaging, fresh produce, and household items.
7. Use hands frequently/continuously for handling currency and operating equipment.
8. Reach and grasp at waist level; occasionally above shoulder or below waist.
9. Meet activity volume standards for the role.
10. Tolerate working in extreme temperatures for up to 20 minutes.
11. Have sufficient vision to check IDs and written documents.
12. Move empty bottles and containers from the front end to the back room where applicable.

Food Lion is an equal employment opportunity employer, providing equal opportunity regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or expression, or any other characteristic protected by law.