FT Customer Service Leader

Food Lion; Summersville (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in retail operations is seeking a dedicated individual to provide exceptional customer service at their Summersville location. The role involves assisting in maintaining standards, maximizing sales, and ensuring a positive shopping experience for customers. Ideal candidates will possess strong communication skills and a willingness to learn various tasks.

Qualifications

• Effective communication and customer service skills required.
• Ability to perform technical requirements of cashier and service center.

Responsibilities

• Provide prompt, accurate, and friendly service.
• Maintain knowledge of office procedures and cash reports.
• Ensure a neat and clean presentation of the front end.

Skills

Communication

Customer Service

Technical Requirements

Education

High School Graduate or Equivalent

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

289611

Address:

USA-WV-Summersville-1005 Industrial Drive

Store Code:

Store 01174 Front End (7219336)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, and maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in their absence, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance adhering to the dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct all unsafe conditions that could cause accidents.
17. Notify QA of any cleaning issues or maintenance required on the front end.
18. Successfully complete computer-based training (CBT) and training aid courses.
19. Perform all other duties as assigned.

QUALIFICATIONS

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, frequently walking short distances.
• Handle substances associated with cleaning, packaging, fresh produce, and household cleaners.
• Use hands frequently/continuously to handle currency and operate equipment.
• Reach and grasp at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards.
• Tolerate working in extreme temperatures for up to 20 minutes.
• Have sufficient visual ability to check IDs, checks, and documents.
• Move empty bottles and containers from the front end to the back room where applicable.

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.