FT Customer Service Leader

Food Lion; Kill Devil Hills (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenserviceleiter, der für die Bereitstellung eines herausragenden Einkaufserlebnisses verantwortlich ist. Diese Rolle umfasst die Unterstützung des Kundenserviceteams, die Gewährleistung eines sauberen und einladenden Arbeitsumfelds und die Einhaltung der Unternehmensrichtlinien. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Unternehmens, das seit 1957 frische und erschwingliche Einkaufserlebnisse bietet und eine positive Wirkung auf die Gemeinschaft hat.

Qualifications

• Bevorzugt Abitur oder gleichwertig.
• Effektive Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Bereitstellung schneller, freundlicher Kundenservice.
• Überwachung der Kassen- und Büroabläufe.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Education

High School Diploma

Job description

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Join to apply for the FT Customer Service Leader role at Food Lion.

Address: USA-NC-Kill Devil Hills-1720 N Croatan Hwy

Store Code: Store 01532 Front End (7225619)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Perform the task of the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the dress code.
• Adhere to all company guidelines, policies and standard practices.
• Observe and correct all unsafe conditions that could cause accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Complete computer-based training (CBT) and training aid courses successfully.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center tasks.
• Must meet minimum age requirements for specific job functions.
• Ability to meet physical requirements of the position, with or without accommodations.

Physical Requirements

• Ability to use computers and communication systems required for the job.
• Perform repetitive hand and arm motions.
• Lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
• Pull or push up to 75 lbs. occasionally.
• Stand 100% of the time, with frequent short-distance walking.
• Handle substances associated with cleaning, packaging, and fresh produce.
• Use hands frequently for handling currency and operating equipment.
• Reach and grasp at waist level and above shoulder occasionally.
• Meet activity standards for the position.
• Tolerate working in extreme temperatures for up to 20 minutes.
• Visual ability to check IDs, checks, and documents.

Food Lion provides equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or expression, or any other protected characteristic.