FT Center Store Manager (H)

Food Lion; Winnsboro (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Grocery Department Manager to oversee store operations and enhance customer experiences. This role involves managing staff, ensuring compliance with safety regulations, and fostering a positive shopping atmosphere. With a focus on building strong associate and customer relationships, you will play a pivotal role in achieving financial and sales goals while promoting the company’s core values. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Join a team that values your contributions and supports your growth in the retail sector.

Qualifications

• High school graduate preferred with strong communication and customer service skills.
• Ability to lead, solve problems, and meet physical job requirements.

Responsibilities

• Manage Grocery Department operations, including hiring and training staff.
• Ensure outstanding customer service and maintain store safety standards.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Leadership Skills

Education

High School Graduate or Equivalent

Tools

Computer Systems

Hand-held Computers

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 413439
Address: USA-SC-Winnsboro-1126 US Highway 321 Business S
Store Code: Store 02823 Grocery (7237545)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

1. Manage the Grocery Department, including hiring, training and developing department associates
2. Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports
3. Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectations
4. Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
5. Support the achievement of budgeted financial and operating results
6. Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
7. Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
8. Control store expenses through proper ordering, care for supplies and equipment
9. Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
10. Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
11. Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
12. Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
13. Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
14. Observe and correct all unsafe conditions that could cause associate or customer accidents
15. Record and report all associate and customer accidents in accordance with established Food Lion procedures
16. Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
17. Assist with the physical inventory of product on hand bi-annually
18. Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
19. Ensure compliance with local, state and federal regulations
20. Adhere to all company guidelines, policies and standard practices
21. Maintain security standards
22. Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
23. Provide recognition of accomplishments and offer constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
24. Perform all other duties as assigned

QUALIFICATIONS

1. High school graduate or equivalent preferred
2. Excellent interpersonal, organizational, communication and customer service skills
3. Good understanding of store operations preferred
4. Ability and willingness to learn multiple tasks and technical requirements of the job
5. Ability to use technical information to solve problems
6. Ability to lead and direct others
7. Must meet minimum age requirements to perform specific job functions
8. Must be able to meet the physical requirements of the position, with or without reasonable accommodations
9. Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

PHYSICAL REQUIREMENTS

1. Ability to use computers and other communication systems required to perform job functions
2. Ability to use hand-held computers for orders, markdowns, scan outs, and inventory
3. Stand 100% of the time, frequently walking short distances
4. Ability to push or pull up to 2000 pounds using a pallet jack or float
5. Perform repetitive hand and arm motions
6. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
7. Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
8. Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
9. Meet established volume activity standards for the position
10. Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
11. Have sufficient visual ability to check invoices, dates, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.