FT Center Store Manager (H)

Food Lion; Wilmington (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Center Store Manager to lead operations in a vibrant grocery environment. This role involves managing a team, ensuring exceptional customer service, and achieving financial goals while maintaining a positive shopping atmosphere. The ideal candidate will possess strong leadership and communication skills, with a knack for problem-solving and a commitment to fostering a culture of excellence. Join a company that values its associates and offers a rewarding career path in a supportive and dynamic setting.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, and communication skills.
• Leadership ability to direct others.

Responsibilities

• Manage the Grocery Department, including hiring and training associates.
• Create a positive shopping environment with outstanding customer service.
• Control store expenses and ensure compliance with company policies.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Leadership Ability

Education

High School Diploma

Tools

Handheld Computers

Financial Reports

Inventory Systems

Business Information Systems

Job description

Join to apply for the FT Center Store Manager (H) role at Food Lion.

Address: USA-NC-Wilmington-3211 Enterprise Drive

Store Code: Store 01327 Grocery (7221607)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties And Responsibilities

• Manage the Grocery Department, including hiring, training and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training and conduct timely formal performance appraisals for direct reports.
• Manage labor expectations and coach associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflecting our Guiding Principles, Core Values, Vision and Strategy.
• Support the achievement of budgeted financial and operating results.
• Create a positive shopping environment with enthusiastic customer service, ensuring a fast, friendly, and flexible experience.
• Model outstanding customer service and use product knowledge to meet or exceed customer expectations.
• Control store expenses through proper ordering, and care for supplies and equipment.
• Utilize company tools such as financial reports, inventory systems, scheduling, and business information systems.
• Maintain department appearance, quality, safety, sanitation, and compliance standards.
• Ensure Grocery Department schedules are optimized for customer service.
• Understand and manage scheduling, sales, projections, wages, hiring, and training.
• Oversee ordering, receiving, preparation, and display of merchandise according to policies.
• Address unsafe conditions and record all accidents per procedures.
• Monitor shrinkage and inventory, providing coaching to prevent losses.
• Assist with physical inventory counts bi-annually.
• Ensure proper use of advertising, signage, and promotional materials.
• Comply with all regulations and company policies.
• Maintain security standards and complete required training.
• Recognize accomplishments and provide constructive feedback.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Understanding of store operations preferred.
• Willingness to learn multiple tasks and technical requirements.
• Problem-solving skills using technical information.
• Leadership ability to direct others.
• Must meet minimum age requirements.
• Ability to meet physical requirements, with or without accommodations.
• Certification as a Food Safety Manager or ability to obtain within 90 days.

Physical Requirements

• Proficiency with computers and communication systems.
• Ability to use handheld computers for orders and inventory.
• Stand and walk frequently, lift up to 100 lbs. occasionally.
• Handle substances related to cleaning and packaging.
• Perform reaching, grasping, and working in temperature extremes.
• Visual acuity to check invoices and documents.

Food Lion is an equal opportunity employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or expression.