FT Center Store Manager (H)

Food Lion; Belhaven (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Center Store Manager to oversee grocery operations and ensure exceptional customer service. This role involves managing staff, achieving financial goals, and creating a positive shopping environment. You will lead a dedicated team, foster customer relations, and maintain high standards of store operations. If you are passionate about retail and possess strong leadership skills, this opportunity offers a chance to make a significant impact in a thriving community-focused environment.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.

Responsibilities

• Manage the Grocery Department, including hiring, training, and developing associates.
• Provide leadership and motivation within the store to promote a strong culture.
• Control store expenses through proper ordering and management.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Leadership Skills

Education

High School Diploma

Tools

Handheld Computers

Job description

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Address: USA-NC-Belhaven-998 Us Hwy 264 Bypass

Store Code: Store 00671 Grocery (7213787)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store, and throughout the organization.

Duties and Responsibilities

• Manage the Grocery Department, including hiring, training, and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates, provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports.
• Manage labor expectations daily and coach associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflecting our Guiding Principles, Core Values, Vision, and Strategy.
• Support the achievement of budgeted financial and operating results.
• Create a positive shopping environment with enthusiastic customer service, emphasizing fast, easy, flexible, and friendly service.
• Model outstanding customer service and use product knowledge to offer solutions that meet or exceed customer expectations.
• Control store expenses through proper ordering, and care for supplies and equipment.
• Utilize company tools such as financial reports, ACIS, scheduling, and business information systems.
• Maintain department appearance, quality, variety, safety, food safety, and sanitation standards.
• Ensure Grocery Department schedules provide excellent customer service at all times.
• Understand and manage scheduling, sales, projections, wages, interviewing, hiring, and training.
• Oversee ordering, receiving, preparation, and display of merchandise per policies.
• Identify and correct unsafe conditions to prevent accidents.
• Report all accidents following company procedures.
• Monitor inventory and shrink, coaching associates to recognize and prevent losses.
• Assist with bi-annual physical inventory.
• Ensure proper use of advertising, signage, and sales promotion materials.
• Comply with all regulations and company policies.
• Maintain security standards.
• Complete required training courses.
• Recognize accomplishments and provide constructive feedback to improve customer satisfaction and sales.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Understanding of store operations preferred.
• Willingness to learn multiple tasks and technical requirements.
• Ability to solve problems using technical information.
• Leadership skills to direct others.
• Must meet minimum age requirements.
• Ability to meet physical requirements, with or without accommodations.
• Certified Food Safety Manager accreditation or ability to achieve within 90 days.

Physical Requirements

• Proficiency in using computers and communication systems.
• Ability to operate handheld computers and equipment.
• Stand and walk frequently.
• Push or pull up to 2000 pounds.
• Perform repetitive motions and lift weights as specified.
• Handle cleaning and packaging substances safely.
• Reach, grasp, and tolerate working in extreme temperatures.
• Sufficient visual ability for reading and checking documents.

Food Lion is an equal opportunity employer, and we welcome all qualified applicants regardless of protected characteristics.