FT Center Store Lead

Food Lion; Lynchburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated FT Center Store Lead to enhance customer service and operational efficiency within the grocery department. This role involves supporting the Center Store Manager in maintaining high standards of service and product presentation. You will be responsible for ensuring a positive shopping experience through effective team management and adherence to safety protocols. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this position offers a great opportunity to grow within a supportive team.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, and communication skills.
• Ability to learn multiple tasks and technical requirements.

Responsibilities

• Assist the Center Store Manager in providing quality customer service.
• Ensure compliance with safety guidelines and policies.
• Train and maintain a qualified stock crew.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Education

High School Graduate or Equivalent

Tools

Computer Systems

Cash Register

Job description

Join to apply for the FT Center Store Lead role at Food Lion

Address: USA-VA-Lynchburg-2225 Florida Ave

Store Code: Store 00992 Grocery (7217738)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

Assist the Center Store (Grocery) Manager in providing quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.

Duties And Responsibilities

1. Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
2. Be courteous and helpful to other associates
3. Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance
4. Assist the Center Store (Grocery) Manager as necessary to train, schedule, and maintain a qualified stock crew
5. Ensure achievement of productivity goals of the stock crew
6. Stock product in accordance with policies and guidelines
7. Place only saleable merchandise on the shelves
8. Maintain shelf allocations as indicated by the item tags
9. Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
10. Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
11. Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
12. Understand and follow Food Safety and Workplace Safety guidelines and procedures
13. Observe and correct all unsafe conditions that could cause associate or customer accidents
14. Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
15. Ensure compliance with local, state and federal regulations
16. Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code
17. Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
18. Perform all other duties as assigned

Qualifications

1. High school graduate or equivalent preferred
2. Excellent interpersonal, organizational, communication and customer service skills
3. Ability and willingness to learn multiple tasks and technical requirements of the job
4. Ability to use technical information to solve problems
5. Must meet minimum age requirements to perform specific job functions
6. Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

1. Ability to use computers and other communication systems required to perform job functions
2. Perform repetitive hand and arm motions
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
4. Pull or push up to 75 lbs. on occasion
5. Ability to push or pull up to 2000 pounds using a pallet jack
6. Stand 100% of the time, frequently walking short distances
7. Handle substances associated with cleaning and packaging materials, fresh produce, and household cleaners
8. Use hands to handle currency and operate equipment such as cash register, scanner, computer, etc.
9. Frequent reaching and grasping at waist level; occasionally above shoulder or below waist
10. Meet established volume activity standards for the position
11. Tolerate working in extreme hot/cold temperatures for up to 20 minutes
12. Have sufficient visual ability to check ID cards, checks, invoices, etc.

Food Lion is an equal opportunity employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.