FT Brand Ambassador

Ralph Lauren Corporation; Mashantucket (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Full-Time Brand Ambassador to provide exceptional customer experiences and support sales goals. This role is perfect for someone who thrives in a team environment and is eager to grow into leadership positions. You'll engage clients, innovate shopping experiences, and uphold brand standards while enjoying a dynamic work environment. If you're passionate about retail and customer service, this is your chance to shine in a supportive and inclusive company culture.

Qualifications

• Experience in retail or similar industry preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver sales and profit goals while enhancing customer experiences.
• Support store initiatives and participate in team training.
• Maintain high standards of store execution and productivity.

Skills

Effective communication skills

Retail experience

Customer relationship building

Planning and time management

Education

High School Diploma or equivalent

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has built a reputation and distinctive image through a diverse range of products, brands, and international markets. Our brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making us one of the most recognized families of consumer brands worldwide.

At Ralph Lauren, we aim to inspire and unite our communities by fostering a culture of inclusion, belonging, and fairness. We promote this culture through Talent, Education & Communication, Employee Groups, and Celebrations.

Position Overview

As a Full-Time Brand Ambassador, you will prioritize a customer-first approach, providing personalized and inspiring shopping experiences that surpass expectations. Success in this role involves being a team player, curious, resourceful, and inclusive. Brand Ambassadors serve as the entry point to future leadership roles within Ralph Lauren, marking the beginning of your next great chapter.

Members of federally recognized tribes are given preference in hiring.

Key Responsibilities

1. Understand and deliver sales and profit goals, utilizing key tools and resources to enhance selling performance.
2. Support store initiatives and participate in team training to achieve business results.
3. Innovate ways to engage clients and expand the customer base.
4. Represent the customer experience in-store, aligning with RL Brand standards and store vision.
5. Participate in store client initiatives and community outreach.
6. Uphold RL core values and embrace new shopping technologies, including 'More ways to shop.'
7. Support a collaborative, customer-centric environment.
8. Network and source talent proactively.
9. Provide ongoing feedback to management regarding successes and opportunities.
10. Enhance customer connectivity through alternative purchase methods like Gladly, Click to Zoom, JRNI, and Ship to Home.
11. Increase product discovery accessibility via QR codes, digital catalogs, and virtual stores.
12. Maintain high standards of store execution and productivity.
13. Adhere to all company policies and procedures.
14. Report on category opportunities or needs to management.
15. Ensure the sales floor and store standards are consistently met.

Experience, Skills & Knowledge

1. Retail or similar industry experience preferred, especially in high-volume or specialty environments.
2. Effective communication skills with customers and team members.
3. Ability to navigate the sales floor, stockroom, dressing rooms, and operate chemicals safely; lift and climb up to 30 lbs.
4. Capacity to operate registers, stand, walk, and move for extended periods.
5. Flexibility to work varied schedules, including days, evenings, weekends, overnight shifts, and travel as needed.
6. Proven success in building positive relationships with customers, management, and colleagues.
7. Strong planning, prioritization, and time management skills.