FSQA Supervisor 3rd Shift - Little Rock, AR

S&D Coffee; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

S&D Coffee is seeking a FSQA Supervisor to oversee quality processes during manufacturing in Little Rock, AR. You will organize QC activities, execute testing plans, and help define strategies with the FSQA Manager to release compliant products.

You will lead, coach, and mentor the FSQA team, drive continuous improvement, and ensure adherence to GMP and SOPs across the facility. This role reports to the FSQA Manager and may take on additional duties as assigned.

Qualifications

• Experience leading QC teams in a manufacturing setting.
• Solid understanding of GMP and food safety programs.

Responsibilities

• Enforce formal QC processes and ensure adherence to company standards.
• Supervise, coach, and mentor QC team members; resolve conflicts and maintain motivation.
• Ensure training and development plans for QC staff; conduct annual performance assessments.
• Ensure GMP compliance and assist in policy development.
• Identify and implement process improvements.
• Collaborate cross-functionally to resolve issues and implement feedback from management.
• Apply testing standards and plans to meet deadlines and evaluate team performance.
• Conduct QA testing and document results to support production trials.
• Review quality records and manufacturing documentation for compliance and accuracy.
• Adhere to SOPs related to quality control and food safety programs.
• Manage quality support programs: Non-Conforming Product, Customer Complaints incl. investigations, root cause analysis, corrective action & verification, 3rd party testing, customer sampling & testing.

Skills

Quality control

GMP knowledge

Team leadership

Training programs

Root cause analysis

Job description

The FSQA Supervisor is responsible for overseeing the quality processes during manufacturing. This role organizes all aspects of the quality control process, executes testing plans and assists in defining testing strategies in conjunction with the FSQA Manager. The FSQA Supervisor is responsible for verifying that the product being released complies with regulatory, company and customer standards. This individual will lead, coach and mentor FSQA team members and identify and suggest process improvements. The FSQA Supervisor is expected to drive and participate in continuous process improvement throughout the facility and across all disciplines. This position will accept other duties as assigned and reports to the FSQA Manager.

Job Duties:

• Enforce formal QC processes and ensure adherence to company standards.
• Supervise, coach, and mentor QC team members; resolve conflicts and maintain team motivation.
• Ensure proper training and development plans for QC staff; conduct annual performance assessments.
• Ensure compliance with Good Manufacturing Practices (GMP) and assist in policy development.
• Identify and implement process improvements.
• Collaborate cross-functionally to resolve issues and implement feedback from management.
• Apply testing standards and plans to meet deadlines and evaluate team performance.
• Conduct QA testing as needed and document results to support production trials.
• Review quality records and manufacturing documentation for compliance and accuracy.
• Ensure adherence to SOPs related to quality control and food safety programs.
• Manage quality support programs such as:
  • Non-Conforming Product program,
  • Customer Complaints, including investigations, root cause analysis, and corrective action implementation & verification.
  • 3rd Party testing
  • Customer required sampling & testing programs
• Foster a respectful and professional work environment, ensuring all team interactions reflect company values and support a positive workplace culture.
• Model respectful communication, professionalism, and integrity in all interactions, and encourage the same from team members to maintain a collaborative and inclusive environment.