FSO Technician

Motorola Solutions; Charlotte (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Job summary

Motorola Solutions is seeking a skilled Field Technician to install, maintain, and repair CCTV cabling infrastructure across facilities in the United States. The role involves working with coaxial, Cat5e/6 and fiber, routing through ceilings, walls, and outdoor enclosures, and ensuring secure, weather-resistant housing for surveillance equipment.

You will install and maintain rack-mounted equipment, coordinate with remote teams, and perform routine health checks on cameras, encoders and

Qualifications

• Valid driver's license is required.
• Minimum 3 years in field technician or technical support (Low Voltage Security, IP video surveillance, CCTV, data network cabling).
• Willingness to travel to multiple states with company vehicle.
• Experience with Avigilon products preferred.

Responsibilities

• Install, maintain and repair CCTV cabling and network infrastructure.
• Terminate, label and test voice, video, data cabling and equipment.
• Install cameras, switches, patch panels, UPS and related hardware.
• Coordinate with remote teams and escalate critical issues as needed.
• Perform health checks and diagnostics on field equipment.

Skills

Driver's license

Field technician experience

Travel willingness

Avigilon product knowledge

Lantronix/Cisco networking knowledge

Education

High School Diploma/GED

Tools

Avigilon products

Lantronix

Cisco switches

UPS batteries

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

This department is dedicated to supporting Motorola Solutions a large customer in the North Carolina Area. We provide break fix, 24 hour on call, preventive maintenance, administrative support and third party support.

Job Description

Install, maintain, and repair CCTV cabling infrastructure, including coaxial, CAT5e/6, and fiber, often routed through underground pathways, walls, ceiling trays, in-ground vaults and pull boxes, tech poles, fixed base and direct-buried poles, and other confined environments or challenging structures. Terminate, label, and test voice, video, security, and data cabling; remove and dispose of outdated or abandoned cables. Install or relocate camera drops, wall outlets, patch panels, power injectors, and various media converters. Perform installation, maintenance, and repair work in and around outdoor modular and freestanding NEMA enclosures to ensure secure, weather-resistant housing for CCTV and related electronic equipment. Install and maintain rack-mounted equipment including switches, patch panels, and cable management systems; conduct regular cleaning and preventative maintenance of network closets, data rooms, MDF/IDFs, etc. Regularly communicate repair progress, priorities, and emerging issues to internal remote technical teams to maintain alignment and awareness of remote support requirements. Escalate critical service issues as needed, ensuring continuous updates to the broader Service team on high-priority incidents that exceed standard resolution timelines. Perform routine health checks and visual diagnostics of field equipment (cameras, encoders, field switches, media converters, etc.), identifying and reporting issues related to connectivity, performance, and functionality. Install peripheral electronics such as monitors and displays, battery backups (UPS), PoE midspans, wireless access points, corporate and ruggedized network switches, racks, cabinets and various enclosures. Assist remote technical resources with the onboarding of net-new and replacement devices, e.g., verifying VMS connectivity and point-and-aiming cameras for optimal field of view (FOV) coverage. Transport and assemble wall and floor-mounted racks and cabinets; rack-and-stack various types of equipment, ranging from server, network and NVR appliances to patch panels, shelving and UPS systems. Install, troubleshoot, and repair a variety of camera types in both indoor and outdoor environments, including fixed-lens, pan-tilt-zoom (PTZ), multi-lens, thermal, license plate recognition (LPR), explosion-resistant, and long-range or wide-area coverage solutions. Regularly utilize ladders of various sizes to install, service, or repair CCTV cameras and related equipment mounted at elevated heights; operate man lifts where ladder access is impractical or poses safety concerns. Collaborate with cross-functional teams, including design engineers, field technicians, project managers and various technical groups to address complex issues and ensure smooth integration of video surveillance systems into larger IT infrastructures.

Duties may also include:

• Attend standups, technical project engagements and other team meetings.
• Participate in training sessions surrounding new technologies, industry best practices and organizational compliance requirements.

Qualifications

• A valid drivers license
• Must have minimum of 3 years of direct experience in a field technician or technical support role in one of the following fields: Low Voltage Security (IP Video Surveillance, CCTV Systems, IP Based Access Control.) Low Voltage or Data Network Cabling and Infrastructure Network Device Management or Installations
• Must be willing to travel to multiple states via company provided vehicle.
• Strong preference for previous technical experience and working knowledge of Avigilon Products.
• Experience installing, supporting and maintaining the following products is a plus: Avigilon cameras Lantronix and Cisco network switches Dell servers and desktops APC or Eaton UPS battery backups

Target Base Salary Range: $70,000 - $80,000 USD

Basic Requirements

• High School Diploma/GED with 3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment or IT
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.
• Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.