FSO Technician

motorolasolutions; Charlotte (NC); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Incentive bonus

Medical, dental, vision benefits

401K with company match

Paid holidays

Paid time off

Employee stock purchase plan

Parental & Family Leave

Job summary

Motorola Solutions is seeking a skilled Field Technician to install, maintain, and repair CCTV cabling and related equipment across challenging environments. You will terminate and test cables, install camera drops, and ensure secure housing for gear.

Expect to work with outdoor enclosures, racks, and network gear, collaborating with design engineers and project managers. Travel across multiple states is required, with a focus on AVigilon products and reliable data networks.

Qualifications

• High School Diploma/GED with 3+ years in field technician or technical support role (security or data networks).
• Must have valid driver’s license and ability to travel across states with company vehicle.
• Experience or preference with Avigilon products and related network equipment.
• Industry knowledge in CCTV, IP video, and low voltage cabling is a plus.

Responsibilities

• Install, maintain, and repair CCTV cabling infrastructure (coaxial, CAT5e/6, fiber) in challenging spaces.
• Terminate, test, label cables, install camera drops, patch panels, and power injectors.
• Work around outdoor enclosures and secure housing for equipment; manage racks and patch panels.
• Collaborate with cross-functional teams to integrate video systems into IT networks; communicate progress and priorities.

Education

High School Diploma/GED with 3+ years experience in a field technician or technical support role

Tools

Avigilon products

Lantronix

Cisco switches

Dell servers

APC/Eaton UPS

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

This department is dedicated to supporting Motorola Solutions a large customer in the North Carolina Area. We provide break fix, 24 hour on call, preventive maintenance, administrative support and third party support.

Job Description

• Install, maintain, and repair CCTV cabling infrastructure, including coaxial, CAT5e/6, and fiber, often routed through underground pathways, walls, ceiling trays, in-ground vaults and pull boxes, tech poles, fixed base and direct-buried poles, and other confined environments or challenging structures.
• Terminate, label, and test voice, video, security, and data cabling; remove and dispose of outdated or abandoned cables. Install or relocate camera drops, wall outlets, patch panels, power injectors, and various media converters.
• Perform installation, maintenance, and repair work in and around outdoor modular and freestanding NEMA enclosures to ensure secure, weather-resistant housing for CCTV and related electronic equipment.
• Install and maintain rack-mounted equipment including switches, patch panels, and cable management systems; conduct regular cleaning and preventative maintenance of network closets, data rooms, MDF/IDFs, etc.
• Regularly communicate repair progress, priorities, and emerging issues to internal remote technical teams to maintain alignment and awareness of remote support requirements. Escalate critical service issues as needed, ensuring continuous updates to the broader Service team on high-priority incidents that exceed standard resolution timelines.
• Perform routine health checks and visual diagnostics of field equipment (cameras, encoders, field switches, media converters, etc.), identifying and reporting issues related to connectivity, performance, and functionality.
• Install peripheral electronics such as monitors and displays, battery backups (UPS), PoE midspans, wireless access points, corporate and ruggedized network switches, racks, cabinets and various enclosures.
• Assist remote technical resources with the onboarding of net-new and replacement devices, e.g., verifying VMS connectivity and point-and-aiming cameras for optimal field of view (FOV) coverage.
• Transport and assemble wall and floor-mounted racks and cabinets; rack-and-stack various types of equipment, ranging from server, network and NVR appliances to patch panels, shelving and UPS systems.
• Install, troubleshoot, and repair a variety of camera types in both indoor and outdoor environments, including fixed-lens, pan-tilt-zoom (PTZ), multi-lens, thermal, license plate recognition (LPR), explosion-resistant, and long-range or wide-area coverage solutions.
• Regularly utilize ladders of various sizes to install, service, or repair CCTV cameras and related equipment mounted at elevated heights; operate man lifts where ladder access is impractical or poses safety concerns.
• Collaborate with cross-functional teams, including design engineers, field technicians, project managers and various technical groups to address complex issues and ensure smooth integration of video surveillance systems into larger IT infrastructures.

Duties may also include:

• Attend standups, technical project engagements and other team meetings.
• Participate in training sessions surrounding new technologies, industry best practices and organizational compliance requirements.

Qualifications:

• A valid drivers license
• Must have minimum of 3 years of direct experience in a field technician or technical support role in one of the following fields:
  • Low Voltage Security (IP Video Surveillance, CCTV Systems, IP Based Access Control.)
  • Low Voltage or Data Network Cabling and Infrastructure
  • Network Device Management or Installations

• Must be willing to travel to multiple states via company provided vehicle.
• Strong preference for previous technical experience and working knowledge of Avigilon Products.
• Experience installing, supporting and maintaining the following products is a plus:
  • Avigilon cameras
  • Lantronix and Cisco network switches
  • Dell servers and desktops
  • APC or Eaton UPS battery backups

Target Base Salary Range:$70,000 - $80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:

• High School Diploma/GED with 3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment or IT
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.