FS - Night Auditor

Careersatoto; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits as a Night Auditor at a rapidly growing hotel management company. In this role, you'll be the face of the hotel, ensuring guests have a seamless experience from check-in to check-out. Your responsibilities will include managing reservations, maintaining security of guest information, and providing exceptional customer service. Join a team that values your contributions and offers competitive pay, benefits, and growth opportunities in the hospitality industry. If you're passionate about delivering top-notch service and thrive in a dynamic environment, this is the role for you!

Benefits

Medical Insurance Options

Dental and Vision Insurance

401k with Company Match

Company Provided Life Insurance

Tuition Assistance

Paid Time Off

Paid Holiday Time

Travel Discounts

Qualifications

• Must have FLSD Certification within 6 months and hotel experience.
• Proficient in property management systems and emergency response.

Responsibilities

• Execute guest reservation and check-in/check-out procedures.
• Maintain a friendly attitude and provide information about local attractions.
• Ensure proper control over keys and guest property.

Skills

Customer Service

Cash Handling

Data Entry

Emergency Response

Communication Skills

Education

Fire Life Safety Director License (FLSD)

Tools

Property Management Systems

Job description

Join to apply for the FS - Night Auditor role at OTO Development

4 days ago Be among the first 25 applicants

AC Hotel Times Square pays above the National Average 27.05 to 29.05 per hour. FLSD Certification required within 6 months.

Ideal Candidate has Marriott, Fosse experience and Fire Life Safety Certification. MUST have Hotel Experience.

National Base Salary Rate: $15.20 - $17.10/hour (Rate depends upon state/market).

OTO Development is pleased to announce a wonderful opportunity for a FS - Night Auditor.

What will you be doing most days?

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
• Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours.
• Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information.
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
• Maintain proper control over keys, safe deposits, and all company and guest property.
• Ensure rates are optimized by monitoring competitor occupancy and rates.
• Ensure that all required documentation is completed in a timely manner.
• Properly quote daily rates and issue credits.
• Perform other duties as assigned to support guest satisfaction.

What are the requirements for this position?

• You are required to have the Fire Life Safety Director License (FLSD) or successfully complete the class and obtain the certification within six (6) months.
• You are proficient in administration of applicable property management systems.
• You have the ability to respond quickly and appropriately to emergency situations.
• You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information.
• You can pass certification tests required to meet brand standards.
• You have experience working with a computer especially data entry.
• You work well with others.
• You always maintain a customer focus and put the guests’ needs first.
• You are approachable and encourage effective communication with guests and fellow team members.

Physical Requirements For This Position

• This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

About OTO

• OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!
• OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality