Frozen Foods Dept Leader — Guest-First Service & Growth

Kroger Co.; McFarland (WI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Flexible scheduling

Employee discounts

Tuition reimbursement

Job summary

Kroger Co. is seeking team members in McFarland, WI to provide outstanding customer service and maintain a safe, clean store environment. Responsibilities include assisting customers, answering product questions, and ensuring quality and freshness of items, including frozen foods.

The role requires attention to safety, adherence to policies, and the ability to work with others to meet department goals. Minimum qualifications include being 18+, handling stress, basic math, and a second language.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Stocking

Product knowledge

Safety procedures

Job description

Kroger Co. is seeking team members in McFarland, WI to provide outstanding customer service and maintain a safe, clean store environment. Responsibilities include assisting customers, answering product questions, and ensuring quality and freshness of items, including frozen foods.

The role requires attention to safety, adherence to policies, and the ability to work with others to meet department goals. Minimum qualifications include being 18+, handling stress, basic math, and a second language.