Frozen Foods Customer Experience Specialist

Kroger; Venice (AR); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger is seeking an associate to create an outstanding customer experience by delivering exceptional service and maintaining a safe, clean store environment. You will assist the department manager in meeting sales and profit goals and help uphold quality assurance standards.

Responsibilities include answering customer questions about products, stocking and labeling department merchandise, and reporting discrepancies.

Qualifications

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Responsibilities

• Provide outstanding customer service and assist customers with questions about products
• Maintain a safe, clean environment to encourage repeat visits
• Assist department manager in achieving sales and profit goals and monitor QA standards
• Answer questions about products and make suggestions
• Label, stock and inventory department merchandise and report discrepancies
• Follow safety regulations, ensure proper temperatures and maintain logs
• Support associates and maintain a positive attitude in a high-paced environment

Skills

Customer service

Communication

Math basics

Teamwork

Conflict resolution

Job description

Kroger is seeking an associate to create an outstanding customer experience by delivering exceptional service and maintaining a safe, clean store environment. You will assist the department manager in meeting sales and profit goals and help uphold quality assurance standards.

Responsibilities include answering customer questions about products, stocking and labeling department merchandise, and reporting discrepancies.