Frozen Food Supervisor

Safeway; Wickenburg (AZ); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Safeway is seeking a dedicated team member to support the frozen foods department under the Grocery Manager. You will help direct daily operations, supervise staff, manage stock levels, and ensure product quality and safety.

Key responsibilities include ordering, receiving, merchandising, and maintaining backroom standards while delivering friendly, attentive customer service in a fast-paced store environment.

Qualifications

• Strong written and oral communication skills are required.
• Friendly, courteous demeanor with customers, co-workers, and vendors.
• Ability to lead, train, and supervise staff in a fast-paced environment.
• Experience with inventory control and merchandising is beneficial.
• Attention to safety, cleanliness, and policy compliance.

Responsibilities

• Assist Grocery Manager in directing frozen food department operations.
• Supervise, train, and coach staff; maintain backroom and shelves.
• Order, receive, stock, and rotate products; build displays.
• Maintain product quality, face shelves, and discard out-of-code items.
• Provide safe, friendly customer service and prospect for sales opportunities.
• Manage backroom inventory, merchandising, and reclamation processes.

Skills

Written and oral communication

Leadership

Customer service

Interpersonal skills

Inventory management

Job description

PURPOSE: Performs all frozen food responsibilities while working with and reporting to the Grocery Manager.

Duties And Responsibilities

• Assists the Grocery Manager in directing the operation of the frozen food department, including supervising and training personnel. Maintains the quality condition of all frozen grocery products, stocks, rotates and faces products, discards out of code and spoiled products and maintains backroom. Cleans and maintains shelves.


• Assists in ordering, receiving, storing, stocking, inventory control, and building displays.


• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on safe, friendly, and courteous service. Engages in suggestive selling and other sales techniques.


• Assists the Grocery Manager in planning, organizing regular and seasonal merchandise requirements and special sales needs.


• Rotates and faces product; processes and discards outdated and spoiled products. Cleans and dusts shelves.


• Orders frozen merchandise


• Trains, teaches and coaches dairy stocking and conditioning standards


• Assists with the \"dry grocery\" order writing.


• Assists with grocery stocking and conditioning.


• Works on new items.


• Assists with the reclamation process.


• Manages backroom inventory, conditions and standards.


• Assists with grocery department merchandising and building displays.

Skills And Physical Requirements

Requires strong written and oral communication skills, good leadership and interpersonal skills, and the ability to maintain composure in dealing with customers, vendors and co-workers.

• Friendly, courteous, takes initiative, and maintains composure in dealing with customers, co-workers and vendors as well as having the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors and the public.


• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs., within the range of floor level to overhead. Ability to push and pull fully loaded hand trucks, six-wheel carts and pallet jacks.


• Ability to stand, walk, and move rapidly for long periods of time, and bend, stoop, twist and turn frequently. May climb ladders.


• Mental alertness is required for safe, accurate completion of work activities and to do repetitious work accurately.


• Requires knowledge of basic mathematics, ability to learn inventory control, pricing, merchandising, and shipping and receiving procedures.


• May utilize cleaning supplies and chemicals from time to time.


• Requires the ability to judge and react to business activity.


• Complies with all Company policies including attendance, grooming standards and dress codes.

Work Environment

• Exposure to cleaning chemicals.


• Frequent exposure to temperature of 35˚ Fahrenheit while handling product in a cold case, 28˚ Fahrenheit in a cooler and -20˚ Fahrenheit in a freezer.


• Working conditions consist of a temperature-controlled store environment. Exposure to varying temperatures while working in the loading and receiving area. Occasional exposure to outdoor environment with varying temperatures.

Safety-sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.