FROZEN FOOD/DEPT LEADER

Kroger Family of Companies; Lawrence (KS); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Lawrence, Kansas seeks an energetic team member to create an outstanding customer experience through exceptional service. You will assist the department manager in achieving sales and quality goals, while maintaining a safe, clean environment that makes customers feel welcome.

You will gain knowledge of products in the department, answer questions, recommend items, monitor freshness and temperatures, and help ensure safety and accuracy in daily operations.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming, helpful environment for customers.
• Answer questions about products and suggest options.
• Inform customers of specials.
• Recommend items to meet customer needs.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Adhere to food safety regulations and maintain temperature logs.
• Follow safety procedures and report unsafe conditions.
• Notify management of accidents and safety risks.
• Perform essential functions with or without accommodation.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1ststrategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)