FROZEN FOOD/CLERK

Kroger Family of Companies; Pinckney (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking an enthusiastic Store Associate to deliver outstanding customer experiences in a Michigan store. The role focuses on helpful product guidance, responding to customer questions, and promoting promotions while ensuring clean, safe, and welcoming store conditions.

The ideal candidate will handle busy periods, maintain accurate product knowledge, and support team goals with a respectful, reliable attitude.

Qualifications

• Effective communication skills are required.
• Ability to handle stressful situations in a retail setting.
• Knowledge of basic math (counting, addition, subtraction) required.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome by answering questions about products in the department and store.
• Gain and maintain product knowledge and respond to questions with recommendations.
• Inform customers of frozen food specials.
• Recommend frozen items to help customers get what they want.
• Check product quality and review sell-by dates, taking action as needed.
• Label, stock and inventory department merchandise.
• Report discrepancies in product ordering/shipping to the manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and log temperatures.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Report safety risks or illegal activity.
• Work cooperatively in a high-paced environment.
• Manage conflicts in a nonconfrontational, cooperative manner.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support with minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Effective communication

Stress management

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)