Frozen Clerk

Hyvee.io; Springfield (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee in Springfield, IL, is hiring a Frozen Foods Clerk to provide prompt, friendly customer service, rotate and replenish merchandise, and ensure department cleanliness and correct temperatures.

You will greet customers, help them find items, and assist with loading, stocking, and safeguarding products. No education is required, with up to six months of related experience preferred.

Qualifications

• Provides prompt, efficient and friendly customer service.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they're looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.

Skills

Customer service

Arithmetic

Communication

Education

No education required

Job description

Additional Considerations (if any):

-

At Hy-Vee our people are our strength. We promise \"a helpful smile in every aisle\" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Frozen Foods Clerk

Department: Frozen Foods

FLSA : Non-Exempt

General Function :

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies

• Partnerships


• Growth mindset


• Results oriented


• Customer focused


• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers

Positions that Report to you:

None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.


• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.


• Makes an effort to learn customers' names and to address them by name whenever possible.


• Assists customers by: (examples include) escorting them to the products they're looking for


• securing products that are out of reach


• loading or unloading heavy items


• making note of and passing along customer suggestions or requests


• performing other tasks in every way possible to enhance the shopping experience.

Secondary Duties and Responsibilities:

• Orders product and supplies as necessary.


• Assists with inventory.


• Prices products for customers as necessary.


• Assists in other areas of store as needed.


• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.


• Ability to do arithmetic calculations involving fractions, decimals, and percentages.


• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience:

• No education requirement.


• Six months or less of similar or related work experience preferred.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.


• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.


• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions :

This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

• Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts:

Has daily contact with customers and suppliers/vendors.

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

For information on company benefits visit Benefits | Hy-Vee .

Employment is contingent upon the successful completion of a pre employment drug screen.