Frozen Clerk

Hy-Vee Inc; Springfield (IL); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Hy-Vee Inc in Springfield, IL is seeking a Frozen Foods Clerk to provide friendly customer service, stock and rotate merchandise, and maintain department cleanliness. You will assist customers, greet guests, and help locate products while supporting team operations in a fast-paced environment.

The role emphasizes safety, accurate temperature checks, and collaboration with store management to ensure a positive shopping experience for every customer.

Qualifications

• No education requirement.
• Six months or less of similar or related work experience preferred.
• Ability to perform medium work and handle items up to 50 pounds.

Responsibilities

• Provides prompt, efficient and friendly customer service.
• Rotates and replenishes merchandise and ensures cleanliness.
• Checks temperatures of cases for correctness and consistency.
• Works with team to ensure customer satisfaction in a fast-paced store.

Skills

Customer service

Teamwork

Professionalism

Education

No education requirement

Job description

Additional Considerations (if any)

- At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title

Frozen Foods Clerk

Department

Frozen Foods

FLSA

Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies

Partnerships Growth mindset Results oriented Customer focused Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
• Builds end caps display and fills these areas through the week as necessary.
• Unloads trucks, checks in product, puts product away, and may review invoices.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Orders product and supplies as necessary.
• Assists with inventory.
• Prices products for customers as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts

Has daily contact with customers and suppliers/vendors.

Compensation

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

Benefits

For information on company benefits visit Benefits | Hy-Vee.

Employment Conditions

Employment is contingent upon the successful completion of a pre employment drug screen.