Frontline Staff (Usher/Dual)-Stone Mt

Ncgmovies; Stone Mountain (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the entertainment sector is seeking high-energy individuals for the Frontline Staff role. This exciting position involves cross-training as both a Dual and Usher, where you will engage with guests, operate concessions, and ensure a clean and safe environment. Ideal candidates are outgoing, reliable, and possess a strong commitment to customer satisfaction. Join a dynamic team dedicated to creating memorable movie experiences while honing your skills in a fast-paced environment. If you thrive in a team setting and enjoy working with the public, this opportunity is perfect for you!

Qualifications

• Must be reliable, on-time, and dressed professionally.
• Ability to lift up to 40 pounds and maintain cleanliness.

Responsibilities

• Operate guest concessions and maintain cleanliness in all areas.
• Provide excellent customer service and assist guests with inquiries.

Skills

Customer Service

Teamwork

Communication

Initiative

Problem Solving

Education

High School Diploma

Tools

POS System

Job description

Join to apply for the Frontline Staff (Usher/Dual)-Stone Mt role at NCG Cinemas.

Job Description: Frontline Staff

At NCG Cinema, we are dedicated to exceeding the expectations of the movie-going experience. We provide our guests with a safe, clean, and smooth outing. The culture at NCG is fast-paced, exciting, and guest-centered.

Who We Want

Workstyle: High energy and takes initiative, performs tasks that require counting, scanning, and selling; an ability to thrive within many moving parts.

Performance: Pride and ownership in their work and workplace that results in taking decisive action to maintain NCG cleaning and safety standards.

Customer-Centered: An outgoing, engaging, and friendly disposition with a desire for guests to have a great experience at NCG and stays calm with guests under pressure (long lines).

Reliable: On-time for shifts and dressed professionally.

What You Will Do

This role is cross-trained between Dual and Usher at the theater.

The role of Dual at NCG Cinema is to operate guest concessions, handle the selling and restocking of inventory, and sell NCG products (tickets and concessions). This important team member is the first face a guest sees upon arrival, must be knowledgeable of current movies, and is usually the go-to person for resolution if a guest has a problem they need solved.

The role of Usher at NCG Cinema is to prepare and maintain the NCG standard of cleanliness in all facility locations (lobby, auditoriums, restrooms, hallways). To provide the customer an uninterrupted, friendly, smooth, safe, and clean movie-going experience. And to demonstrate excellent customer service from ticket taking and problem resolution to ensuring a seamless presentation of a movie.

Position Requirements

• Physically clean the facility including sanitizing and cleaning restrooms, auditoriums, hallways, and lobby, take out trash, and restock inventory.
• Lift up to 40 pounds and maintain balance while carrying heavy and odd-shaped objects.
• Maintain the NCG Standard for a presentation of a movie (A.L.I.S.T. Audience, Lights, Image, Sound, Temperature).
• Interact with the general public including a friendly greeting, taking tickets, directing guests to auditoriums and seats, warmly exit greeting guests, and answering or assisting in finding answers to any arising issues.
• Work in a team environment and assist fellow workers in concessions (refills), odd jobs, and cleaning.
• Communicate concerns or issues to management promptly and clearly.
• Willingness and ability to work evenings, weekends, and holidays.
• Selling NCG products with comfort and friendliness.
• Responsible for concessions including making popcorn with consistency, maintaining cleanliness, operating cash drawer and POS system, and restocking inventory.
• Must be comfortable having assertive conversations with guests who violate NCG policies (outside food coming in, COVID-19 protocols) and have thorough knowledge of NCG policies.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Entertainment