Frontline Partner - Float

Open Door Legal; San Francisco, Northern (CA, KY); Hybrid; USD 28,000 - 40,000; Part time

Benefits offered by this job

Vacation and sick time accrual

SF City Healthcare enrollment

Career advancement opportunities

Tech-enabled office with Salesforce

Union-eligible position

Job summary

Open Door Legal in San Francisco seeks a Frontline Partner to ensure guests receive timely, welcoming service and to keep offices open and accessible. This frontline role handles intake, referrals, and multilingual support, reporting to the Senior Frontline Partner - Operations.

Ideal candidates have customer support or nonprofit experience, strong typing, and a willingness to learn basic legal concepts. This part-time, non-exempt position offers stability and meaningful community impact.

Qualifications

• Must be able to work at least two shifts a month, 8:45am–5:15pm, in any assigned office.
• No remote work options; on-site required.
• Strong cultural humility and comfort with diverse communities, including trauma-affected individuals.
• Able to learn basic legal concepts and provide welcoming, enthusiastic service.
• Highly functional computer and typing skills, WPM >45.

Responsibilities

• Cover the front desk from 8:45 AM to 5:15 PM on assigned shifts, opening and closing the office as needed.
• Assist guests with accessing services, complete screener forms, and attend scheduled meetings.
• Manage inbound information (phones, email, mail) and route to the correct staff promptly.
• Escalate urgent facility issues to Operations Coordinator Administrator.
• Provide bilingual services when necessary and expand duties after onboarding.

Skills

Typing speed >45 WPM

Office environment experience

Self-directed

Independent problem solving

Education

Associate or Bachelor's in social work or similar

Tools

Salesforce

Office software

Job description

“It always seems impossible until it’s done.” - Nelson Mandela

We believe that even the biggest problems can be broken down into small, achievable steps. Poverty and access to justice are part of the same problem. And we’re solving this problem together. At Open Door Legal (ODL), we’re pioneering the country’s first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us. We’ve grown 150x in 10 years, and in the next 2 years, we hope to finish scaling across San Francisco. To achieve this goal, we’ve created an award-winning and best-in-class legal aid organization full of passionate, motivated, gritty, thoughtful, and team-oriented people. We believe that injustice is the heart of poverty, and we're looking for someone to join us in ensuring justice for all.

Overview of Position

The key goal for the Frontline is to ensure all guests get appropriate service in a timely manner and that our offices are open and accessible. The Frontline Partner position is the first point of contact for all current and prospective clients thus, they are ultimately responsible for displaying our values of support and access. Overall, this position is intended for someone with a customer support, administrative, social work or non-profit background who is looking to learn more about the law and make a difference in clients’ lives with an innovative, results-oriented, and fast-growing organization.

The Frontline Partner - Float roles are designed to ensure we can remain open and accessible to the community during expected and unexpected staffing shortages. The Float roles may be provided with the opportunity to pick up shifts out of any of our offices throughout the month, while also being guaranteed at least two full 8-hour shifts during the month. Shifts may become available upon very short notice so flexibility and dynamism will be key for this role. We see access to the justice system as essential for alleviating poverty, preventing displacement, and ensuring justice in the community. Our Frontline Partners should be passionate about working with our communities and advocating for universal legal access.

Throughout all of this, you will embody our values (passion, grit, dynamic, team-oriented, and caring) and have them guide your work and the way you relate within our team and with all who enter the office. You will report directly to the Senior Frontline Partner - Operations.

Front Desk Administration/Guest Support Responsibilities:

• Cover the front desk from 8:45 AM to 5:15 PM on days of your assigned shift or days when you pick up an available shift at the assigned office location. Responsible for opening and closing the physical office according to your shift schedule.
• Assist guests with accessing our services, including completing our screener form and attending their scheduled meetings.
• Manage the information flow coming into the office (phones, email, voicemail, text messages, faxes, physical mail, etc) to ensure everything is properly recorded, scanned, and that the right staff member receives the information in a timely manner.
• Alert the Operations Coordinator Administrator of urgent/emergency facility issues.
• If providing services in another language, provide culturally humble, bilingual services to non-English speakers who need to access our legal services.
• Following successful onboarding and proficiency with our systems, responsibilities will expand to include:
• Schedule intakes and follow ups as needed for eligible guests according to their presenting legal issues, while also following any intake instructions from the legal teams.
• Provide appropriate legal referrals for noneligible guests and holistic referrals as needed for guests with nonlegal issues, while also being mindful that your priority is our eligible guests with legal needs.
• Collect and properly log all incoming monies, safeguard in the front desk cashbox, and coordinate with the Associate Director of Community EngagementManaging Frontline Attorney to ensure proper disposition of the funds.

Requirements:

• Ability to work at least two shifts a month, with a schedule of 8:45am-5:15pm, plus an unpaid 30-minute meal break and two paid 15-minute rest breaks, in any assigned office. Please note, there are no remote work options for this role.
• Comfortable and open to receiving and accepting shift opportunities with little notice, potentially the day prior or morning of.
• Exhibits cultural humility and genuinely enjoys working with members of the community, including those experiencing trauma and/or who have mental health conditions.
• The ability to create a welcoming and enthusiastic atmosphere.
• Willing to learn basic legal concepts.
• Highly functional computer and typing skills, including a WPM greater than 45 WPM.
• Must have some experience working in an office environment.
• Must be self-directed, able to work independently, and able to solve difficult or ambiguous problems.
• Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment, sitting, standing, and lifting up to 10 pounds occasionally
• Authorized to work in the U.S. without sponsorship.

Bonus Points:

• Currently lives in, or has previously lived or worked in the West Side neighborhoods of San Francisco.
• Completion of an associate’s or bachelor’s degree in social work or similar field.
• Experience working with low-income and vulnerable populations.
• Experience working with individuals with mental illness or substance use disorders.
• Experience using Salesforce.
• Bilingual Spanish/English or Cantonese/English

This is a non-exempt, part-time position, starting at $25/hour. This position will have at least two guaranteed 8-hour shifts a month, with the potential for additional hours. This position is union-eligible.

Perks and Benefits:

• Accrual of vacation time and sick time (vacation will be paid out once a year at your discretion).
• Payment into SF City Healthcare
• Priority consideration for any permanent roles within the Frontline Team, should they arise.
• We are a fun and hard-working office with best-in-class technology solutions (including Salesforce) for anyone who's passionate about making a meaningful and measurable difference.

Open Door Legal is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law, including the San Francisco Fair chance Ordinance.

We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at whitney[at]opendoorlegal[dot]org.