Frontline IT Support Specialist: Hardware & Network Expert

H Mart; Burlington (MA); On-site; USD 64,000 - 106,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) match

Life Insurance & AD&D

PTO & Holidays

Holiday gift certificates

FSA / DCFSA / HSA

Smart Card points

BTA Insurance

Job summary

H Mart is seeking an approachable Tech Operations Specialist to provide frontline IT support at our Burlington, MA location. You will resolve hardware, software, and network issues via phone, email, and in-person assistance, while maintaining documentation and training end-users for stable store operations.

Responsibilities include issue diagnosis, knowledge-base creation, and collaboration with IT teams to improve processes.

Qualifications

• Experience delivering IT help desk support to end-users.
• Strong troubleshooting of hardware, software, and networking issues.
• Excellent communication and customer service skills.

Responsibilities

• Respond to user inquiries via phone, email, or in-person with clear guidance.
• Resolve hardware, software, and network problems for end-users.
• Create knowledge base articles and train users on common tasks.
• Document issues and solutions; escalate complex problems when needed.
• Install, configure, and update software and operating systems.
• Collaborate with IT teams to improve processes and reliability.

Skills

IT Help Desk Support

Troubleshooting

Customer service

Communication

Bilingual Korean/English

Education

Bachelor's or higher in CS/IT

Certifications (e.g., CompTIA A+)

Tools

Help Desk Software

Remote Desktop Tools

LAN/WAN Troubleshooting

Job description

H Mart is seeking an approachable Tech Operations Specialist to provide frontline IT support at our Burlington, MA location. You will resolve hardware, software, and network issues via phone, email, and in-person assistance, while maintaining documentation and training end-users for stable store operations.

Responsibilities include issue diagnosis, knowledge-base creation, and collaboration with IT teams to improve processes.