Frontline Hospital IT Support Specialist

Frederick Health; Frederick (MD); On-site; USD 43,000 - 64,000; Full time

Job summary

Frederick Health is seeking a frontline IT Helpdesk Specialist to support hospital staff, clinicians, providers, and administrators. You will diagnose and resolve hardware and software issues, assist with portal access, and document all support interactions.

Responsibilities include handling requests via phone, email, or in-person, collaborating with the IT team on complex problems, and ensuring documentation is up to date. Prior healthcare experience and an A+ certification are preferred.

Qualifications

• Ability to diagnose and resolve hardware and software issues.
• Basic knowledge of TCP/IP, DHCP, DNS networking concepts.
• Troubleshoot Windows and iOS operating systems.
• Familiarity with Microsoft Office products.
• Experience with remote desktop support tools (Bomgar or equivalent).
• Understanding of mobile device management (iOS, Android).
• Basic server administration tasks (user accounts, file sharing).
• Familiarity with Citrix
• Awareness of ITIL concepts and best practices.
• Ability to configure internal phones (Cisco/Zebra).
• Understanding of IT security principles and software licensing.

Responsibilities

• Respond to support requests from employees via phone, email, or in-person.
• Diagnose and resolve hardware, software, networks, and peripherals issues.
• Collaborate with IT team to diagnose and resolve complex problems.
• Document and maintain records of support requests and resolutions.
• Assist patients with technical portal questions and access issues.

Skills

Troubleshooting

Windows & iOS

Microsoft Office

Remote Desktop

ITIL concepts

Networking basics

Security awareness

Documentation

Communication

Multitasking

Learning agility

Education

A+ Certification

Tools

Bomgar

Citrix

Cisco Phones

Job description

Frederick Health is seeking a frontline IT Helpdesk Specialist to support hospital staff, clinicians, providers, and administrators. You will diagnose and resolve hardware and software issues, assist with portal access, and document all support interactions.

Responsibilities include handling requests via phone, email, or in-person, collaborating with the IT team on complex problems, and ensuring documentation is up to date. Prior healthcare experience and an A+ certification are preferred.