Frontend Software Engineer, Global CRM Platform

TikTok Inc.; San Jose (CA); On-site; USD 162,000 - 317,000; Full time

Job summary

TikTok Inc. is seeking a Software Engineer to help scale its CRM platform for global sales and marketing teams. You will work on enterprise-grade CRM solutions, focusing on reliability, performance and user satisfaction.

You'll collaborate with CRM PM & RD teams worldwide, tackle SAAS CRM operations, and translate user needs into practical technical approaches that move the product forward.

Qualifications

• Bachelor's degree or higher in CS or related field.
• 1+ years of enterprise application development preferred.
• Proficiency in Javascript, ES5/6, CSS and layouts.
• Experience with React/Angular/Vue.

Responsibilities

• Collaborate with CRM PM & RD teams globally.
• Operate and maintain SAAS CRM system.
• Identify user needs and select technical solutions quickly.

Skills

Javascript

ES5/6

CSS

React

Angular

Vue

Front-end performance

Cross-browser compatibility

Coding taste

Education

Bachelor's degree or above in computer science or related field

Job description

Responsibilities

The goal of the Customer Growth team is to build a stable, flexible and intelligent CRM platform, improve commercialization efficiency and client satisfaction. We are seeking self-motivated Software Engineers to develop an excellent platform for our clients and sales all over the world.

Leveraging your knowledge of CRM system architecture, you'll work hands-on in a fast-paced environment to engineer solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise-grade, market-leading platform. You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.

In this role, you will work on:

• Work with CRM PM & RD teams globally.
• Be responsible for SAAS CRM system operation and maintenance.
• Understand the user's personalized demands and select reasonable technical solutions to solve problems quickly.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above in computer science or related field; 1+ years of work experience in enterprise application development is preferred.
• Proficiency in Javascript, ES5/6, CSS, and various layouts.
• Familiarity with React, Angular, Vue, or any popular frontend framework.
• Experience in solving CSS/JS multi-browser compatibility problems and front-end performance optimisation.
• Good design and coding taste, excellent coding ability - including speed and overall quality.

Preferred Qualifications:

• Knowledge of standard CRM functionality across the Lead to Compensation pipeline.
• Knowledge or familiarity with Ad Sales automated processes and best practices in a CRM platform.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $162000 - $316800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programmes at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgement.