Frontend Engineer II: AI-Powered Cloud Contact Center

Amazon Inc.; Seattle (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Amazon Connect is seeking a passionate Front End Engineer to join the AWS AI Solutions team. You will develop the next generation contact center UI, focusing on React-based frontend, end-to-end ownership, and delivering scaleable, resilient customer experiences.

You will work with senior leaders across AWS and help shape technology and product as we grow. This role emphasizes practical CS fundamentals, full-stack collaboration, and a strong customer focus.

Qualifications

• Experience in frontend development with React and modern JS/TS tooling.
• Ability to own features end-to-end from design to delivery.
• Strong CS fundamentals and system design mindset.

Responsibilities

• Own code end-to-end from design to development for Amazon Connect frontend.
• Collaborate with senior technical leaders and cross-functional teams.
• Design and deliver scalable, resilient frontend systems with a customer focus.
• Contribute to the evolution of the service to improve user experience at scale.

Skills

Frontend engineering

React

Problem solving

Tools

Open-source libraries

Microservices

Job description

Amazon Connect is seeking a passionate Front End Engineer to join the AWS AI Solutions team. You will develop the next generation contact center UI, focusing on React-based frontend, end-to-end ownership, and delivering scaleable, resilient customer experiences.

You will work with senior leaders across AWS and help shape technology and product as we grow. This role emphasizes practical CS fundamentals, full-stack collaboration, and a strong customer focus.