Front Service Attendant (Graveyard) - Hilton Waikoloa Village

Hilton; Waikoloa (HI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Go Hilton travel program

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving concierge services

Crisis concierge

Employee Assistance Program (EAP)

Generous PTO

Health plans

Retirement plans

Job summary

Hilton in Hawaii seeks a Front Services Attendant to greet guests on arrival and departure, assist with luggage, and create memorable moments at check-in and check-out.

You will manage lobby flow, coordinate guest transportation, and ensure items are handled with care, bringing warmth and hospitality to every interaction.

Qualifications

• Passion for spreading hospitality with integrity.
• Leadership and teamwork to drive outcomes.
• Ownership and accountability in daily tasks.
• Focus on now with urgency and discipline.

Responsibilities

• Greet arriving and departing guests and assist with luggage.
• Manage lobby traffic flow and luggage handling.
• Coordinate parking: collect keys, issue tickets, transport vehicles.
• Tag and track guest belongings with accuracy.
• Arrange taxis or other transportation on request.
• Provide upbeat, friendly guest service and resolve issues.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Front Services Attendant

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Services Attendant, you’ll greet and assist guests on arrival and departure – spreading warmth by delivering memorable experiences for every guest.

Responsibilities

• Support seamless arrivals and departures: greet arriving and departing guests, manage traffic flow at the lobby entrance, and assist with luggage.
• Facilitate guest vehicle parking: collect keys, issue claim tickets, and transport guest vehicles safely and efficiently between the hotel driveway and designated parking areas.
• Tag and track guest belongings: read luggage tags, issue claim tickets, and ensure accurate handling and delivery of guest items.
• Handle guest items with care: retrieve, transport, store, and organize guest luggage, packages, and boxes from vehicles and luggage storage areas.
• Coordinate transportation needs: arrange taxis or other guest transportation services upon request.
• Delight our guests: bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner.

Qualifications

What it takes to make the stay: a passion for spreading the light and warmth of hospitality, acting with integrity and always doing the right thing; inspiring others through leadership, believing in teamwork to drive best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment.

Benefits

• Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through the Go Hilton travel program.
• Own a piece of Hilton – through the employee stock purchase program (ESPP), invest in Hilton shares at a 15% discount.
• Paid parental leave – for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – access dedicated caregiving concierge services.
• Crisis concierge – a compassionate point of contact for practical and emotional support.
• Mental health resources – free counseling and support through the best‑in‑class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – recharge, relax, and take time for what matters most.
• Health & welfare benefits – a variety of health plans that cover medical checkups, dental cleanings, new glasses, etc.
• Financial security for your future – retirement plans that make it easier to save for what’s next.
• Benefits availability may vary depending on location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.