Front Parts Counter Representative

pagemployeejobboard; Surprise (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Toyota of Surprise, a Penske Automotive Group dealership, is seeking an experienced Parts Counter Representative to join our team and deliver extraordinary customer experiences.

You will support retail and wholesale customers and service technicians, ensuring timely, accurate parts delivery and optimized operations while upholding a world-class service standard.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team attitude.
• Excellent communication, interpersonal, and organizational skills.
• Ability to thrive in a fast-paced, results-driven environment.

Responsibilities

• Support both retail and wholesale customers by ensuring timely and accurate delivery of parts.
• Assist service technicians with parts availability and inquiries to maintain smooth operations.
• Deliver world-class service in every customer interaction and contribute to profitability.

Job description

Toyota of Surprise, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Parts Counter Representative, you'll support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts--contributing to customer satisfaction and smooth operations.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service
• Excellence: Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.
• Authenticity: Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.